RE: Cannot install ANY new Hardware
- From: DavidAnthony <DavidAnthony@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Fri, 25 Nov 2005 17:49:02 -0800
No I didn't have to do anything special. The instructions were straight
forward.
Device managers reports Code 28 - the drivers for this device are not
installed
I have talked to WD 3 times. They weren't able to help me arrive at a
solution. In thier defense, I don't think it is their problem to solve. I
think it is more of MS issue. (Maybe a registry problem) The reason I think
that is because my Minolta digital camera gives me the same error when I
connect it up via USB to my PC.
Something is preventing any new drivers from loading. I'm baffled.
"Dixonian69" wrote:
> do you remember if you had to do anything special when you installed the
> first SATA drive?
>
> What is error code and explanation in Device Manager?
> http://support.microsoft.com/default.aspx?scid=kb;en-us;310123#XSLTH3359121122120121120120
>
> Have you talked to WD?
> http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/ask.php?p_sid=yDPaKvVh&p_sp=cF9zcmNoPSZwX3NvcnRfYnk9JnBfZ3JpZHNvcnQ9JnBfcm93X2NudD04MTMmcF9wcm9kcz0mcF9jYXRzPSZwX3B2PSZwX2N2PSZwX3BhZ2U9MQ**
>
> "DavidAnthony" wrote:
>
> > Yes this is SATA HDD.
> > No it did not come with drivers. I believe it uses Windows drivers. MB
> > supports SATA. Primary drive that is already installed and working is SATA.
> >
> > Drive is seen by computer at boot-up. In fact drive even shows up in
> > Windows Explorer and I can read/write from the drive. But, the drive has a
> > yellow exclamation mark over the drive in device manager and every time I
> > re-boot the drive is found as new hardware and I get the same can not install
> > new hardware error.
> >
> > "Dixonian69" wrote:
> >
> > > This is a SATA HDD?
> > > Did it come with drivers?
> > > SATA controller card or MB supports SATA?
> > > Is drive recognized by computer BIOS during boot up?
> > >
> > >
> > > "DavidAnthony" wrote:
> > >
> > > > Recently tried to install new second harddrive to my machine
> > > >
> > > > Receive an error in the Hardware update wizard
> > > >
> > > > Pop-up says:
> > > > Cannot Install tihs Hardware
> > > > There was a problem installing this hardware:
> > > > WDC WD12000JD-22HBC0
> > > > An error occurred during the installation of the device
> > > > The specified service does not exist as an installed service
> > > >
> > > > Additionally after I attempted to connect my digital camera to my PC, I
> > > > received the same message (except the specified device was obviously
> > > > different)
> > > >
> > > > Something is preventing windows form correctly installing/loading any new
> > > > device drivers. I've checked the Knowledge Base and online forums. All to
> > > > no avail. I figure I could re-install windows to correct the problem, but I
> > > > really don't want to go through that hassle.
> > > >
> > > > I've tried all the obvious things checking for a virus, updating windows,
> > > > updating my motherboard chipset.
.
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