Re: USB Flash Drives Malfunction
- From: v-xuwen@xxxxxxxxxxxxxxxxxxxx (Vincent Xu [MSFT])
- Date: Thu, 03 Nov 2005 07:15:33 GMT
Hello,
Thank you for posting here.
Please understand we are issue based service, meaning we usually respond to
one question/issue per post.This will lessen the confusion for both of us,
as well as ensure that our results are accurate and not a result of a test
for a different question. I'd like to suggest you open a new post so that
the dedicated MS engineer can help you on it in a more efficient manner.
Thanks for understanding.
Best regards,
Vincent Xu
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
--------------------
>>Thread-Topic: USB Flash Drives Malfunction
>>thread-index: AcXeMBraCxvB9b1KT6iZzapF4Hnkgw==
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<_Oxye.81128$Vo6.17266@xxxxxxxxxxxxxxxxxxxxxxxxx>
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>>Subject: Re: USB Flash Drives Malfunction
>>Date: Mon, 31 Oct 2005 07:31:04 -0800
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>>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windowsxp.hardware:68071
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>>
>>Hi
>>
>>Was there ever a resolution to this problem?
>>
>>I have exactly the same problem as described by Tom and also for my USB
>>printer.
>>
>>I was printing a document from my canon ip5200 - which has been working
fine
>>since I got it over a month ago - and tried to do a second print out upon
>>which I received the aforementioned message about malfunction etc. I
later
>>tried my USB flash drive 2.0 and got the same message, neither now work
>>although the flash drive had worked for months before.
>>
>>I have tried all the suggested steps with no joy.
>>
>>What can I do? I need my printer and I need to be able to use USB flash
>>drives.
>>
>>Any suggestions?
>>
>>"Vincent Xu [MSFT]" wrote:
>>
>>> Hi Tom,
>>>
>>> Based on my experience, you may try following suggestions:
>>>
>>> Suggestion 1:
>>> =================================
>>> Create another new user profile to test
>>>
>>> 1) Log on as the Administrator or as a user with administrator
credentials.
>>> 2) Click Start, and then click Control Panel.
>>> 3) Click User Accounts.
>>> 4) Click the Advanced tab, and then click Advanced.
>>> 5) In the left pane, click the Users folder.
>>> 6) On the Action menu, click New User.
>>> 7) Enter the appropriate user information, and then click Create.
>>> 8) Logon with the new user account to see if the issue occurs in the
user
>>> profile. If the problem occurs, please go to the next step.
>>>
>>> Suggestion 2:
>>> ===============================
>>> You may start your computer in safe mode to see if this issue occurs.
And
>>> the step to boot into safe mode is below:
>>>
>>> Safe Mode loads a minimally protected-mode configuration, disabling
Windows
>>> device drivers and using the standard VGA display adapter.
>>>
>>> 1. Restart the computer.
>>> 2. Keep pressing F8 key until the Windows Startup menu appears.
>>> 3. Choose the Safe Mode with Network, and press Enter.
>>>
>>> Note: Some third party applications and some hardware device cannot be
used
>>> during Safe Mode. You will temporarily be unable to connect to the
Internet
>>> temporarily while in Safe Mode.
>>>
>>> If this issue disappears in the safe mode, I suspect that it is related
to
>>> some third-party services or programs. You may Use Clean Boot to
eliminate
>>> third party interference Boot into Clean Boot environment. Steps are
below.
>>>
>>> 1. Click Start, click Run, type "msconfig" (without the quotation
marks) in
>>> the Open box, and then click OK.
>>> 2. In the Startup tab, click the "Disable All" button.
>>> 3. In the Services tab, check the "Hide All Microsoft Services"
checkbox,
>>> and then click the "Disable All" button.
>>> 4. Click OK and restart your computer.
>>>
>>> 310560: How to troubleshoot by using the System Configuration utility
in
>>> Windows XP
>>>
>>> http://support.microsoft.com/kb/310560
>>>
>>>
>>> Suggestion 3:
>>> =========================
>>> I'm not sure it may relate to the USB conncetor's corruption, but I
suggest
>>> you contact the Motherboard Manufacture to check it first.
>>>
>>> I hope these suggestions can helps
>>>
>>> Best regards,
>>>
>>> Vincent Xu
>>> Microsoft Online Partner Support
>>>
>>> Get Secure! - www.microsoft.com/security
>>>
>>>
>>> --------------------
>>> | From: Tom <nospam@xxxxxxxxxx>
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>>> | Newsgroups: microsoft.public.windowsxp.hardware
>>> | Subject: Re: USB Flash Drives Malfunction
>>> | References: <2Cdye.70850$Vo6.66198@xxxxxxxxxxxxxxxxxxxxxxxxx>
>>> <IW6FZDRgFHA.940@xxxxxxxxxxxxxxxxxxxxx>
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>>> |
>>> | Vincent Xu [MSFT] wrote:
>>> | > Hi Tom,
>>> | >
>>> | > It's really bothersome issue happens to you.
>>> | >
>>> | > I noticed that other USB devices can connected to your PC
successfully,
>>> so
>>> | > I suspect this issue may relate to the USB Flash. In my opinion,
before
>>> we
>>> | > go further to troubleshoot the OS, you may try my suggestions as
below:
>>> | >
>>> | > 1. Try to connect the 2 USB Flash Drives to another PC with the
same
>>> | > environment.
>>> | >
>>> |
>>> | Have done so, both flash drives work fine.
>>> |
>>> | > 2. Go to the site of the Motherboard of your PC to see if they are
any
>>> | > updates related.
>>> | >
>>> |
>>> | I checked, and there are none. It's a Gigabyte GA-7S748-L if that's
any
>>> | help.
>>> |
>>> | > There is also some necessary information we need to know before
>>> | > troubleshoot:
>>> | >
>>> | > 1. Whether the Windows XP on your PC is upgrade from pre-version
>>> Windows or
>>> | > not?
>>> | >
>>> |
>>> | It was a clean Windows XP install.
>>> |
>>> | > 2. Is the USB Flash Device for USB v2.0 or v1.1 ?
>>> | >
>>> |
>>> | Both USB 2.0.
>>> |
>>> | > 3. Is it a front USB connection or a Rear USB connection?
>>> | >
>>> |
>>> | I've tried both my front USB connections and rear USB connections,
and
>>> | both produce the same problem.
>>> |
>>> | > Actually, based on my experience, this issue also may be caused by
the
>>> | > Power of the USB connection, and you may check it at first.
>>> | >
>>> |
>>> | The flash drives did initially work on this PC, however. Only in the
>>> | last few days have I had this problem. Initially I thought my USB
drive
>>> | had died, so I used another, and the result was the same. After
trying
>>> | them on other PCs, they still worked.
>>> |
>>>
>>>
>>
.
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