Re: Unable to install scanner

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how about this uninstall the drivers, reboot, plug in the scanner printer,
when the hardware wizard comes up and any windows pop up, cancel all. Then
put in installation disk and try it that way.

"Cattlecall 13" <Me@xxxxxxxxxx> wrote in message
news:eqSdnbqjV_UQOcveRVn-oQ@xxxxxxxxxxxxxx
>I had a multifunction machine (Epson stylus cx 5600) that crapped out - the
>printing function, not the scanner. I purchased a Brother multifunction
>machine but had considerable trouble installing the scanner driver. Tech
>assistance wasn't much help, so I returned the machine and got another
>Epson (6600) thinking that since the original scanner worked OK I wouldn't
>have any issues with the new one. Unfortunately, I'm having the same
>problem and I guess there's something with my XP setup that has changed
>since I installed the 5600 about a year ago. (I have installed SP2 and all
>the numerous updates). I'm assuming that something related to SP2??? is
>causing the problem. The printer itself has installed properly; it prints
>from various programs; copies; shows up in the printer folder, etc. It
>seems that the issue is related solely to the scanner.
>
> The scanner software appears to install properly. When I turn on the
> machine and connect the USB cable, the "Install new hardware wizard" comes
> up. When I select install automatically, the wizard searches for a while
> and then I get the following popup:
>
> --------------------------
> Found New Hardware Wizard
> There was a problem installing the hardware:
> Epson Stylus CX6600
> An error occurred during installation of the driver
> The required section was not found in the INF.
> Click Finish to close this wizard
> ------------------------------------
>
> Any thoughts as to where I can start looking for the problem? Per tech
> support I downloaded most recent drivers and installed, but the above
> popup still came up. Every time I reboot the "install new hardware wizard"
> comes up and then I get the popup again.
>
> Any assistance would be greatly appreciated as this has been going on for
> a week now.
>
> Chuck
>


.

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