Re: exchanging computer at Staples advice needed

I don't have any cd's
WINXP came preinstalled on the computer
It is a HP Pavillion

"Leythos" <void@xxxxxxxxxxx> wrote in message
news:MPG.1d7d138bb7fc5b64989da3@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> In article <aEHQe.40479$Hk.10862@pd7tw1no>, gwen6039@xxxxxxxx says...
> > I appreciate all your knowledge and advice. thankyou.
> > But as I said my new computer came with Norton Internet Security and
> > Firewall and Antivirus etc. all preinstalled. so i would say I was
> > protected.
>
> That doesn't mean jack - as you were prompted to allow certain things in
> order to get it working, which you permitted, which, if you don't
> understand the permits, then your machine is just the same as not having
> a firewall.
>
> > I do have cd's with all my documents.
> > My question is I can't get into Windows to delete my personal files
before I
> > hand the computer over to Staples.
> > Is that the norm?
>
> You can wipe the drive, boot from the Windows XP CD and do a reinstall,
> then take it back - it will be clean.
>
> > people just hand over all their personal files with the computer when
they
> > do an exchange.
> > Kinda scarey.
> > Any ideas?
>
> Boot from the XP cd, reinstall with format - clean.
>
> --
>
> spam999free@xxxxxxxxxx
> remove 999 in order to email me


.

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