frustration with new computer

Hi everyone
I hope someone can help me, I am fairly new to computers.
I have a 2 month old computer. HP Pavillion running WINXP with DVD burner
and a CD Drive.

I have had it in to the store for repairs (STAPLES) twice now. I will have
to take it in again.
Problem is I will be using it fine and then walk away and when I come back
later the screen goes to black with the words Reboot and select proper boot
media.
So i do that and nothing works I cannot get into windows. I will try this
on and off during the day and then will sometimes get to the screen where it
shows a bunch of messages including Master Boot Record Error. One time it
said backup your files hard drive failure imminent.

The thing is the last time I took it in for repair on this problem (last
week) the tech said it started up fine but he saw spyware on it when he did
a scan. So he sold me Spysweeper and charged for installation ($68.00)
Said the problem was spyware. There was already a spyware program on my
computer preinstalled plus Norton Security with all the bells and whistles.
Like I said this is a brand new computer.

So I get this supposedly fixed computer home yesterday and start it up no
problem. But later in the day it went to that boot screen again. (same
problem)

So now I am using my old WINME computer to talk to you guys.

Question is what is going on and how do I resolve this issue.

Should I take it back for repair. Should I ask for a brand new one?

Also if they exchange my computer, what about all my documents and photos
that are on my computer, I have backups but I don't want to leave them with
my personal info.

Sorry this is so long but I don't know what to do and I am so frustrated.
Thanks in advance.
I will await your replies anxiously.


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Relevant Pages

  • Re: frustration with new computer
    ... > shows a bunch of messages including Master Boot Record Error. ... > Said the problem was spyware. ... > Should I take it back for repair. ... Should I ask for a brand new one? ...
    (microsoft.public.windowsxp.hardware)
  • RE: frustrated with new computer
    ... > shows a bunch of messages including Master Boot Record Error. ... > Said the problem was spyware. ... > Should I take it back for repair. ... Should I ask for a brand new one? ...
    (microsoft.public.windowsxp.general)
  • Re: frustrated with new computer
    ... >shows a bunch of messages including Master Boot Record Error. ... >Said the problem was spyware. ... >Should I take it back for repair. ... Should I ask for a brand new one? ...
    (microsoft.public.windowsxp.general)
  • so frustrated with new computer
    ... shows a bunch of messages including Master Boot Record Error. ... Said the problem was spyware. ... Like I said this is a brand new computer. ... Should I take it back for repair. ...
    (microsoft.public.windowsxp.help_and_support)
  • frustrated with new computer
    ... shows a bunch of messages including Master Boot Record Error. ... Said the problem was spyware. ... Like I said this is a brand new computer. ... Should I take it back for repair. ...
    (microsoft.public.windowsxp.general)