Re: frustration with new computer

"Ninip" <gwen6039@xxxxxxxx> wrote in message
news:mOEQe.329833$5V4.247762@xxxxxxxxxxx
> Hi everyone
> I hope someone can help me, I am fairly new to computers.
> I have a 2 month old computer. HP Pavillion running WINXP with DVD burner
> and a CD Drive.
>
> I have had it in to the store for repairs (STAPLES) twice now. I will
> have
> to take it in again.
> Problem is I will be using it fine and then walk away and when I come back
> later the screen goes to black with the words Reboot and select proper
> boot
> media.
> So i do that and nothing works I cannot get into windows. I will try this
> on and off during the day and then will sometimes get to the screen where
> it
> shows a bunch of messages including Master Boot Record Error. One time it
> said backup your files hard drive failure imminent.
>
> The thing is the last time I took it in for repair on this problem (last
> week) the tech said it started up fine but he saw spyware on it when he
> did
> a scan. So he sold me Spysweeper and charged for installation ($68.00)
> Said the problem was spyware. There was already a spyware program on my
> computer preinstalled plus Norton Security with all the bells and
> whistles.
> Like I said this is a brand new computer.
>
> So I get this supposedly fixed computer home yesterday and start it up no
> problem. But later in the day it went to that boot screen again. (same
> problem)
>
> So now I am using my old WINME computer to talk to you guys.
>
> Question is what is going on and how do I resolve this issue.
>
> Should I take it back for repair. Should I ask for a brand new one?
>
> Also if they exchange my computer, what about all my documents and photos
> that are on my computer, I have backups but I don't want to leave them
> with
> my personal info.
>
> Sorry this is so long but I don't know what to do and I am so frustrated.
> Thanks in advance.
> I will await your replies anxiously.
>
>

Backup your data and ask them to exchange the computer for a new one. It is
a hardware problem. It sounds like either a failing hard drive or an
overheating problem. If Staples won't help contact HP directly. Whomever you
are talking to be polite but insist you speak with a supervisor or manager.

Kerry


.

Relevant Pages

  • Re: so frustrated with new computer
    ... >>> shows a bunch of messages including Master Boot Record Error. ... >>> Said the problem was spyware. ... >>> Should I take it back for repair. ... >>> that are on my computer, I have backups but I don't want to leave them ...
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  • Re: frustration with new computer
    ... > shows a bunch of messages including Master Boot Record Error. ... > Said the problem was spyware. ... > Should I take it back for repair. ... Should I ask for a brand new one? ...
    (microsoft.public.windowsxp.hardware)
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    (microsoft.public.windowsxp.hardware)
  • RE: frustrated with new computer
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    (microsoft.public.windowsxp.general)
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