Re: new hardware not functioning

If you used to have a ATI video card on their website you will find an
uninstaller that when run will delete everything related to ATI.
https://support.ati.com/ics/support/default.asp?deptID=894&task=knowledge&folderID=293
If you had an Nvidea card you will find the same thing on their website.
http://downloads.guru3d.com/download.php?id=5

let us know
peterk

--
It's so much easier to suggest solutions when you don't know too much about
the problem
"Rivan Guard" <RivanGuard@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:D243D6DD-2D69-411D-AD75-4135D2E729CD@xxxxxxxxxxxxxxxx
> hi peterk, thanks for the advice,
>
> have checked the sound, and the volume is on.
>
> as for the graphics, i think you might be onto something but there's no
> old
> graphics driver programs appearing in control panel. is there another way
> of
> finding out if any graphics drivers are still in place? alternatively, if
> i
> reinstall the old card, then uninstall it from device manager would that
> strip out the old drivers? hopefully then i could install the new card and
> then the ati drivers. or am i being simplistic here?!
>
> "peterk" wrote:
>
>> For the Sound I would check under Control Panel/Sounds&Audio devices to
>> see
>> if the volume is turned on.
>> As for the ATI drivers.........whatever video card he was using the
>> drivers
>> still seem to be installed...........they need to be uninstalled thru
>> control panel.......while there also unistall everything related to ATI
>> driver and their control panel.Reboot and let XP redetect the video
>> card.Cancel the new hardware found wizard and then install the
>> ATI(Radeon)
>> drivers and the control panel.If you were thinking of using the ATI
>> Control
>> Center..dont!!
>> get back to us
>> peterk
>>
>> --
>> It's so much easier to suggest solutions when you don't know too much
>> about
>> the problem
>> "Rivan Guard" <RivanGuard@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> news:3839FB3C-98C3-4F8C-AFEB-2C7D61FC664E@xxxxxxxxxxxxxxxx
>> > hi folks
>> >
>> > have installed two replacement items on a friends budget machine,
>> > neither
>> > of
>> > which are particularly hi end so should be supported by your average
>> > budget pc
>> > 1. an ATI radeon 7000 64mb 64 bit graphics card
>> > 2. a CMI 8738 7.1 channel sound card
>> >
>> > the machines spec is:
>> > amd duron 1.5ghz
>> > 256 mb ram
>> > abit kt7a motherboard with award bios v6.00pg
>> > win xp sp2
>> >
>> > both items were recognised by windows on first boot after installation
>> > both items are recognised by device manager and show as functioning
>> > properly
>> > both items have had the supplied software installed after safe mode
>> > boot
>> > and
>> > reinstalled with only basic startup items running to avoid conflicts
>> > have checked for updated drivers and known issues on manufacturers
>> > sites
>> > have run thru windows troubleshooters
>> >
>> > problem is - neither functions!
>> > 1. no sound from card at all, neither cd audio or system sounds
>> > 2. display is only using standard vga drivers and display properties
>> > does
>> > not recognise card. also an error states that the supplied ati software
>> > unloads on boot due to a non ati driver in use?!
>> >
>> > so my question is, how come both items are recognised by windows but do
>> > not
>> > operate even though supplied drivers have been (correctly i hope)
>> > installed?
>> > its not as if the bios or windows doesnt recognise them and how on
>> > earth
>> > can
>> > device manager say they are ok yet display properties not recognise the
>> > graphics and the sound not function at all?
>> >
>> > yours very confused...
>>
>>
>>


.

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