Re: DVD Rom problem -help needed

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Peter,

Apologies again. I was to post a reply ages ago but I have only got round to
getting the kids PC hooked up to the internet this evening. The phone point
didnt work in their room so I brought it down to my room and connected all.

Anyway I carried out the instructions but to no avail. The problem is that I
cant get rid of the VX2 thingy. I downloaded the tool from lavasoft and ran
it a few times but to no avail.
I reinstalled Adaware and downloaded the VX2 tool again but still no good.

Apart from that issue I ran updates on Spybot and installed and ran the MS
Antispyware and the AVG anti virus programme.

I did detect and delete some other stuff but the old VX2 remains.

If you get this maybe you may have some other ideas

Thanks again

Declan

"Peter" wrote:

> Declan,
>
> You are welcome.
>
>
>
> --
> Peter
>
>
> "muffler53" wrote:
>
> > Peter,
> >
> > Sorry for the delay in getting back with an update on what happened the DVD
> > drive.
> > My son finally got round to asking what the problem was and his friend told
> > him that it had basically just worn out.
> >
> > As you are aware I know very little about computers but seeing as the
> > problem occured during installation of a firmware upgrade it was fairly
> > obvious that this is where the problem lay. But in order not to put my son on
> > a spot I decided to let it go.
> >
> > At least his friend has given me a guarantee wih the new drive.
> >
> > I will take your advice about the kids PC. It will be easier than I thought
> > as there is a phone socket in their room so I think I just have to disconnect
> > the modem and connect it again in their room.
> >
> > I will keep you posted or indeed if I hit a problem I may be back to torture
> > you for some good advice.
> >
> > Thanks
> >
> > Declan
> >
> > "Peter" wrote:
> >
> > > Declan,
> > >
> > > Theoritically you can download AVG and Adaware to your PC then copy and
> > > install them on the kid's PC. However, it is rather complicated to download
> > > the latest update definitions from AVG and Adaware and then install them to
> > > the kid's PC.
> > > It is more easy for you to move the kid's PC to your room and then connect
> > > it to the internet (provided that it has a lan card or modem or your PC using
> > > external modem, then you just need to install the modem drivers on the kid's
> > > PC)
> > >
> > > --
> > > Peter
> > >
> > >
> > > "muffler53" wrote:
> > >
> > > > Peter,
> > > >
> > > > Thank you so much for the replies. As you will have guessed I'm a bit of a
> > > > novice with Pc's. The kids PC is in a different room and not connected to the
> > > > internet but can I download the items you mentioned including the up to date
> > > > adaware (and possibly AVG) on to my own PC and copy this to disc and then
> > > > load all into the kids PC from the disc.
> > > >
> > > > I haven't got much help here where I live and I really do appreciate your
> > > > help and advice which has been fairly easy to understand even for a novice
> > > > like me.
> > > >
> > > > thanks again
> > > >
> > > > Declan
> > > >
> > > > "Peter" wrote:
> > > >
> > > > > Declan,
> > > > >
> > > > > Firstly, you must stop the restore feature and clear all the restored files.
> > > > > Right click My Computer/Properties/System Restore
> > > > > Check the box "Turn off System Restore on all drives", click Apply and OK
> > > > >
> > > > > Run Adaware to download & install the latest spywares definitions.
> > > > > Then go to the link below to download the VX2 cleaner:
> > > > >
> > > > > http://www.lavasoftusa.com/software/addons/vx2cleaner.shtml
> > > > >
> > > > > Follow the instructions for how to run the add-on tools to remove VX2
> > > > > Run Adaware again to ensure the VX2 is completely removed from the system.
> > > > >
> > > > > After the cleanup of VX2, run any antivirus software with the latest virus
> > > > > definitions to ensure your system is free from any
> > > > > virus/trojans/spywares/malwares, etc. Reboot the PC then re-enable the System
> > > > > Restore feature by uncheck the box "Turn off System Restore on all drives",
> > > > > click Apply and OK
> > > > >
> > > > > Hope it helps.
> > > > >
> > > > >
> > > > > --
> > > > > Peter
> > > > >
> > > > >
> > > > > "muffler53" wrote:
> > > > >
> > > > > > Thanks Peter,
> > > > > >
> > > > > > just after I posted I did a search on this forum and found details of the
> > > > > > error. The problem is on the kid's PC (same one with the dvd rom problem.)
> > > > > > There is a "VX2" malware in it which I cant get rid of.
> > > > > >
> > > > > > That PC is not connected to the internet but when it was a few months ago i
> > > > > > did download and install some sort of removal tool from Adaware which was
> > > > > > supposed to fix it but it didn't.
> > > > > >
> > > > > > I assume there is no point in trying the procedure as you described until I
> > > > > > get rid of the VX2.
> > > > > >
> > > > > > ANy ideas other than a system restore or a complete reinstall of how to
> > > > > > banish the VX2.
> > > > > >
> > > > > > Thanks again for the help
> > > > > >
> > > > > > regards
> > > > > >
> > > > > > Declan
> > > > > >
> > > > > > "Peter" wrote:
> > > > > >
> > > > > > > Declan,
> > > > > > >
> > > > > > > To fix the "16 Bit Windows Subsystem" error, restore the autoexec.nt file
> > > > > > > from C:\windows\repair folder. If it disappears or gets broken again, suspect
> > > > > > > a malware issue and remove same.
> > > > > > >
> > > > > > > Procedures:
> > > > > > >
> > > > > > > Double click My Computer, click the C drive, click WINDOWS and find the
> > > > > > > repair folder
> > > > > > > C:\WINDOWS\repair\autoexec.nt
> > > > > > > right click on the file "autoexec.nt " and select copy then paste it to
> > > > > > > C:\WINDOWS\system32\AUTOEXEC.NT
> > > > > > > Let the file "autoexec.nt " copied from the repair folder to replace the
> > > > > > > existing file" AUTOEXEC.NT" in the system32 folder.
> > > > > > >
> > > > > > > If the symptom persists, pls run any anti-spyware softwares e.g. Adaware
> > > > > > > Personal SE from lavasoftusa.com or Spybot Search & Destroy. Ensure the PC is
> > > > > > > free from virus and spywares then proceed the copy & paste of the file again.
> > > > > > >
> > > > > > > Hope it helps you to fix it.
> > > > > > >
> > > > > > >
> > > > > > > --
> > > > > > > Peter
> > > > > > >
> > > > > > >
> > > > > > > "muffler53" wrote:
> > > > > > >
> > > > > > > > Peter,
> > > > > > > >
> > > > > > > > I picked the PC up 2 days ago but the chap who fixed it wasn't there so I
> > > > > > > > didn;t find out exactly what the problem was. My son will be talking to him
> > > > > > > > soon so I will find out then.
> > > > > > > >
> > > > > > > > Anyway it needed a new DVD Rom drive (or maybe he just decided to make a bit
> > > > > > > > of handy money). It cost me 50 euro but I,m still not convinced that the
> > > > > > > > downloaded files would not have worked.
> > > > > > > > Hope to find out more in the next couple of days.
> > > > > > > >
> > > > > > > > I hate to bother but you wouldn't happen to know anything about a "16 Bit
> > > > > > > > Windows Subsystem" error.
> > > > > > > > It's left the kids PC that it will only play certain games. It was fine up
> > > > > > > > to a few months ago
> > > > > > > >
> > > > > > > > Thanks for your help
> > > > > > > >
> > > > > > > > Declan
> > > > > > > >
> > > > > > > > "Peter" wrote:
> > > > > > > >
> > > > > > > > > Declan,
> > > > > > > > >
> > > > > > > > > Sorry to hear that. To the best of my knowledge, if the flash rom (a kind of
> > > > > > > > > chips that use to store the firmware) is not being damaged in the firmware
> > > > > > > > > updating process, you can run the update process again to update the
> > > > > > > > > firmware. However, if there is a bad block to the firmware chips, there is
> > > > > > > > > nothing we can do about it but send it for a repair. The technician either
> > > > > > > > > use the burn-in technic to burn the firmware to the firmware chips (cannot be
> > > > > > > > > updated in future) or change to a new chips (can be updated in future)
> > > > > > > > >
> > > > > > > > > Similar to a mobo BIOS update, if you encounter some problems during the
> > > > > > > > > BIOS update process, DO NOT POWER OFF the machine but just run the BIOS
> > > > > > > > > update process again to update the BIOS again or revert to the original BIOS.
> > > > > > > > >
> > > > > > > > > Any way, pls take it easy and await for your friend's favourable reply.
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > --
> > > > > > > > > Peter
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > "muffler53" wrote:
> > > > > > > > >
> > > > > > > > > > Peter,
> > > > > > > > > >
> > > > > > > > > > Just to keep you updated. It will be another day or so before I get the PC
> > > > > > > > > > back but I got a reply from Samsung. I dont think that I mentioned this
> > > > > > > > > > before but I sent a query off to them (same as original post here) but only
> > > > > > > > > > got a response today.
> > > > > > > > > >
> > > > > > > > > > Have a look and I think you will see why computer dummies like me depend so
> > > > > > > > > > much on other people for help
> > > > > > > > > >
> > > > > > > > > > Regards
> > > > > > > > > >
> > > > > > > > > > Declan
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > > > "Dear,customer
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > > > Thank you for your e-mail.
> > > > > > > > > >
> > > > > > > > > > If during the firmware upgrade an error occurred,or
> > > > > > > > > >
> > > > > > > > > > Ypu have problem After installing the firmware update,
> > > > > > > > > >
> > > > > > > > > > this may cause the firmware chip to become blocked,
> > > > > > > > > >
> > > > > > > > > > making the drive unusable.
> > > > > > > > > >
> > > > > > > > > > Errors during firmware upgrade can have several causes,
> > > > > > > > > >
> > > > > > > > > > the major ones being a conflict with
> > > > > > > > > >
> > > > > > > > > > a program running in the background (eg Virus Scanner, Screensaver...)
> > > > > > > > > >
> > > > > > > > > > or installing the incorrect firmware.
> > > > > > > > > >
> > > > > > > > > > this problem can only be solved by having the drive repaired
> > > > > > > > > >
> > > > > > > > > > at one of our service centers.
> > > > > > > > > >
> > > > > > > > > > Please return your device to the store where you bought it,
> > > > > > > > > >
> > > > > > > > > > there they can send the device to the service center.
> > > > > > > > > >
> > > > > > > > > > I feel sorry that i can't help you directly.
> > > > > > > > > >
> > > > > > > > > > Have a nice day!
> > > > > > > > > >
> > > > > > > > > > Thank you."
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > > > "Peter" wrote:
> > > > > > > > > >
> > > > > > > > > > > Declan,
> > > > > > > > > > >
> > > > > > > > > > > I sincerely hope that you can fix it.
> > > > > > > > > > > Await for your favourable reply.
> > > > > > > > > > > --
> > > > > > > > > > > Peter
> > > > > > > > > > >
> > > > > > > > > > >
> > > > > > > > > > > "muffler53" wrote:
> > > > > > > > > > >
> > > > > > > > > > > > Thanks Peter,
> > > > > > > > > > > >
> > > > > > > > > > > > I have downloaded the files and instructions as recommended. That is as far
> > > > > > > > > > > > as my knowledge basically goes at the moment. When I tried the upgrading
> > > > > > > > > > > > myself a couple of days ago I got myself into this mess.
> > > > > > > > > > > > Things are a bit clearer now. I have put everything I downloaded on to a
> > > > > > > > > > > > disc and my son has taken this togeteher with the PC to a friend of his
> > > > > > > > > > > > today. His friend apparently is a bit of a whizz kid with these things so
> > > > > > > > > > > > hopefully come Tuesday (bank holiday weekend here) all will be sorted out.
> > > > > > > > > > > >
> > > > > > > > > > > > I will post again to let you know the outcome.
> > > > > > > > > > > >
> > > > > > > > > > > > Thanks again for all the help and advice
> > > > > > > > > > > >
> > > > > > > > > > > > Declan
> > > > > > > > > > > >
> > > > > > > > > > > > "Peter" wrote:
> > > > > > > > > > > >
> > > > > > > > > > > > > Hi,
> > > > > > > > > > > > >
> > > > > > > > > > > > >
> > > > > > > > > > > > > Below is the link for the download of firmware for your samsung DVD Combo
> > > > > > > > > > > > > drive.
> > > > > > > > > > > > > Please download the Bin file and exe file and save it to a specific folder.
> > > > > > > > > > > > > Please print out the instruction for how to update the firmware. You must
> > > > > > > > > > > > > strictly foloow the instructions.
> > > > > > > > > > > > >
> > > > > > > > > > > > > http://www.samsungodd.com/eng/LiveUpdate/FWDownload/FWDownload.asp?FunctionValue=view&no=200&SearchWord=&SearchMode=&PageNumber=7&product_code=&os_no=
> > > > > > > > > > > > >
> > > > > > > > > > > > > Copy of intructions from samsung:
> > > > > > > > > > > > >
> > > > > > > > > > > > > Global distribution
> > > > > > > > > > > > >
> > > > > > > > > > > > > Product COMBO Model SM-332B F/W Ver. T406
> > > > > > > > > > > > >
.

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