Re: Help -- dvd burners appear as generic hard disks
- From: Microwave <microwave@xxxxxxxxxxx>
- Date: Thu, 16 Jun 2005 16:16:01 +0100
Sharon F wrote:
On Thu, 09 Jun 2005 13:36:48 +0100, Microwave wrote:
I did upgrade the firmware, and Nero. Nero sees the drives fine, the disk management snapin sees them as DVDs, iTunes sees them as burners, only windows Explorer doesn't -- oh and his favourite app WinRip. I wouldn't care but it's for the uberBoss who's alarmed by not being able to soft eject or burn from WinRip (and the frequent warnings about low disk space on CDs/DVDs, but I disabled that in the registry.
I wouldn't normally care but sometimes your users can't understand why if it was working properly at one point and as the IT person you can't make it work exactly the same way by fixing it. It's also disconcerting not being able to fix something. It's really only Windows Explorer that's the problem, and I'm sure there must be a registry setting that tells it that $drive is removable media....very frustrating, I must have spent 10 hours now trying to figure this one out....I've tried upgrading the ide drivers, removing and letting the hardware wizard refind the ide controller, the ide bus controller, the drives themselves....it's also not user specific as creating a new and logging in illicited the same odd behaviour.
Move the line over a bit in regards to "your users." MVPs are not MS
employees. We're users helping users.
I understand your frustrations with this as I've faced it myself. Had a
free Nero that came with a CD burner and a free Nero that came with the DVD
burner that I mentioned before. Either drive worked fine on its own.
Install both and things went a little off-kilter. After a bit of
troubleshooting, the bottom line was the Nero software. Although free with
a drive, upgrading a free version only supports one drive. Must purchase
Nero to get support for more than one or settle for only one drive being
correctly recognized. As I mentioned before the DVD burner was not fully
supported in all of the Nero programs so made the switch to another brand
of burning software.
Don't know if the free upgraded Nero still imposes these limits. If it does
and that's what you're using, that might be part of the problem. When I had
to deal with it, I found that little tidbit about multiple drives
documented in their online support area. If it still applies, that document
will still be available on their site.
The following MS Knowledge Base article may be of some help too:
CD-R drive or CD-RW drive is not recognized as a recordable device http://support.microsoft.com/default.aspx?scid=316529
I meant "your users" as to mean "one's users" -- i.e. I'm the support bod here and I have to make it nice for all the other employees here -- "the users."
I have a full version of Nero, purchased from Ahead.de for the machine in question. But even before I installed nero it was showing the drives as hard disks, not removable devices. I'm sure it's something to do with windows explorer and I have a sneaking suspicion it's a registry value, but haven't worked out which one yet.
.
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