Re: DVD Rom problem -help needed

Declan,

I sincerely hope that you can fix it.
Await for your favourable reply.
--
Peter


"muffler53" wrote:

> Thanks Peter,
>
> I have downloaded the files and instructions as recommended. That is as far
> as my knowledge basically goes at the moment. When I tried the upgrading
> myself a couple of days ago I got myself into this mess.
> Things are a bit clearer now. I have put everything I downloaded on to a
> disc and my son has taken this togeteher with the PC to a friend of his
> today. His friend apparently is a bit of a whizz kid with these things so
> hopefully come Tuesday (bank holiday weekend here) all will be sorted out.
>
> I will post again to let you know the outcome.
>
> Thanks again for all the help and advice
>
> Declan
>
> "Peter" wrote:
>
> > Hi,
> >
> >
> > Below is the link for the download of firmware for your samsung DVD Combo
> > drive.
> > Please download the Bin file and exe file and save it to a specific folder.
> > Please print out the instruction for how to update the firmware. You must
> > strictly foloow the instructions.
> >
> > http://www.samsungodd.com/eng/LiveUpdate/FWDownload/FWDownload.asp?FunctionValue=view&no=200&SearchWord=&SearchMode=&PageNumber=7&product_code=&os_no=
> >
> > Copy of intructions from samsung:
> >
> > Global distribution
> >
> > Product COMBO Model SM-332B F/W Ver. T406
> >
> > Content
> >
> > *caution
> > Samsung is not responsable for problems during the firmware upgrade. When
> > you encounter problems during the upgrade, please contact a Samsung Service
> > Center.
> > If your drive is still in warranty please contact your retailer first.
> >
> > The newest firmware T406 of SM-332B
> >
> >
> > Applied model : EXPORT
> >
> >
> > Improvement: Progress of disk cognitive faculty
> >
> >
> > Caution:
> > When you upgrade your firmware, please check the "Buyer" on your label
> > of drive.
> > If you upgrade wrong firmware, you will have a problem in operating.
> > ex) SM-332B/*** 63BT123456 F/W=T403(***=Buyer)
> >
> >
> > How to upgrade firmware.
> >
> > Download the attached "Bin file(firmware)" and "Sfdnwin.exe
> > file(download
> > program)" into a temporary folder.
> >
> > When you run "Sfdnwin.exe", Pop-up window will appear. you can see
> > your ROM-
> > drive(s) in the Pop-up window.
> > Then choose the drive whose firmware you want to upgrade.
> > ex)Drive:SAMSUNG CD-R/RW SM-332B/T403
> >
> > You will see three icons on the top from left.
> > If you click the first icon from left, you can see "Investigation
> > window" then open
> > the firmware file that you already downloaded to the temporary
> > folder.
> >
> > You will see the message" Ready" after finding the firmware file that
> > you want.
> > Then click the middle icon on the top of left. Then your firmware
> > will be upgraded
> > automatically.
> >
> > When you finish upgrading firmware , reboot your pc automatically.
> >
> >
> > Sfdnwin.exe : A program which can make your drive download our firmware(s) in
> > Windows.(It's for only Windows)
> >
> >
> >
> >
> > Caution:
> > When you upgrade your firmware, please check the "Buyer" on your label
> > of drive.
> > If you upgrade wrong firmware, you will have a problem in operating.
> > ex) SM-332B/*** 63BT123456 F/W=T403(***=Buyer)
> >
> >
> > How to upgrade firmware.
> >
> > Download the attached "Bin file(firmware)" and "Sfdnwin.exe
> > file(download
> > program)" into a temporary folder.
> >
> > When you run "Sfdnwin.exe", Pop-up window will appear. you can see
> > your ROM-
> > drive(s) in the Pop-up window.
> > Then choose the drive whose firmware you want to upgrade.
> > ex)Drive:SAMSUNG CD-R/RW SM-332B/T403
> >
> > You will see three icons on the top from left.
> > If you click the first icon from left, you can see "Investigation
> > window" then open
> > the firmware file that you already downloaded to the temporary
> > folder.
> >
> > You will see the message" Ready" after finding the firmware file that
> > you want.
> > Then click the middle icon on the top of left. Then your firmware
> > will be upgraded
> > automatically.
> >
> > When you finish upgrading firmware , reboot your pc automatically.
> >
> >
> > Sfdnwin.exe : A program which can make your drive download our firmware(s) in
> > Windows.(It's for only Windows)
> >
> >
> >
> > Pls reply to NG if you still have problems.
> >
> > --
> > Peter
> >
> >
> > "muffler53" wrote:
> >
> > > Thanks for the help Peter. Unfortunately I amnot too technically minded and
> > > some of the stuff on the links would be a wee bit beyond me.
> > > I did manage to find a printed copy of the system profiler from a couple of
> > > years ago.
> > > The DVD/CD-RoM is a Samsung CDRW/DVD SM-332B
> > >
> > > In the short term is it safe to use the PC or should I delete the sfdwin.exe
> > > file and any ideas as to what to do at start up. Should I press F1 or F2
> > >
> > > "Peter" wrote:
> > >
> > > > Hi,
> > > >
> > > > Where have you linked to download the bin file?
> > > >
> > > > Do you know the model of your DVD rom?
> > > >
> > > > Below are some links for help:
> > > > http://www.samsungodd.com/eng/LiveUpdate/FAQ/Faq.asp
> > > > http://www.samsungodd.com/eng/Liveupdate/fwvercheck/fwvercheck.asp
> > > > http://www.samsungodd.com/eng/LiveUpdate/QNA/QNA.asp
> > > > http://www.samsungodd.com/eng/LiveUpdate/Firmware/Firmware.asp
> > > > http://www.samsungodd.com/eng/Helper/Helper.asp?Functionvalue=list&ProductCode=HDR
> > > >
> > > > Pls read the trouble shoot for DVD rom first and then try to use the live
> > > > update features.
> > > >
> > > > Below is the message from samsung "Contact Us"
> > > >
> > > >
> > > > Thank you for using the Samsung ODD products.
> > > > Do you have any problems of Samsung ODD products?
> > > > Please refer to Troubleshooting or FAQs.
> > > > It will provide various solutions about your problems.
> > > >
> > > > Do you need the newest firmware of Samsung ODD products?
> > > > Please download and install the Firmware Auto LiveUpdate Program
> > > > to solve your problems simply.
> > > > It will upgrade the newest firmware of your model automatically.
> > > >
> > > > Do not you solve the problems of ODD products yet?
> > > > If you select your product below and send e-mail to us, we will reply
> > > > to you quickly and accurately.
> > > >
> > > >
> > > >
> > > > CD-ROM DRIVE (SC-xxxx, SH-xxxx)
> > > > CD-RW DRIVE (SW-xxxx)
> > > > DVD-ROM DRIVE (SD-xxxx)
> > > > COMBO DRIVE (SM-xxxx) : CD-R/RW, DVD ROM
> > > >
> > > > DVD-Writer DRIVE (SR-xxxx, MR-xxxx) : CD-R/RW, DVD-R/RW ROM
> > > > Slim Drive
> > > >
> > > >
> > > >
> > > > If you want to inquire about other products or general items related to
> > > > Samsung Electronics, please click [Others].
> > > >
> > > > Thank you.
> > > >
> > > > < Notice >
> > > > This e-mail service is for general customers support.
> > > > In case of employees in service center of Samsung Electronics or
> > > > distributors(buyers) concerned with Samsung Electronics, please use
> > > > the business contact point of Samsung Electronics ODD Division.
> > > >
> > > > © 2005 SAMSUNG Electronics Co., Ltd. All rights reserved.
> > > >
> > > >
> > > > Hope it helps.
> > > >
> > > > --
> > > > Peter
> > > >
> > > >
> > > > "muffler53" wrote:
> > > >
> > > > >
> > > > >
> > > > > "Rich Barry" wrote:
> > > > >
> > > > > > Take a look here You might have hosed the Virtual Driver.
> > > > > > http://club.cdfreaks.com/showthread.php?t=99446
> > > > > >
> > > > >
> > > > >
> > > > > Thanks for the link RB. I had a look and the problem seems very similar to
> > > > > mine. One of the solutions was "You will Also need to remove Plug and Play
> > > > > Bios Extension from System Devices. and if needed the Virtual Drive Drivers
> > > > > from the Windows/System32/Drivers Folder" which is a bit double dutch to me.
> > > > > I wouldnt know where to start.
> > > > > If I even knew how to contact Samsung would be a help. Done a google search
> > > > > but couldn't find anything.
.

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