Re: DVD Rom problem -help needed

Thanks for the help Peter. Unfortunately I amnot too technically minded and
some of the stuff on the links would be a wee bit beyond me.
I did manage to find a printed copy of the system profiler from a couple of
years ago.
The DVD/CD-RoM is a Samsung CDRW/DVD SM-332B

In the short term is it safe to use the PC or should I delete the sfdwin.exe
file and any ideas as to what to do at start up. Should I press F1 or F2

"Peter" wrote:

> Hi,
>
> Where have you linked to download the bin file?
>
> Do you know the model of your DVD rom?
>
> Below are some links for help:
> http://www.samsungodd.com/eng/LiveUpdate/FAQ/Faq.asp
> http://www.samsungodd.com/eng/Liveupdate/fwvercheck/fwvercheck.asp
> http://www.samsungodd.com/eng/LiveUpdate/QNA/QNA.asp
> http://www.samsungodd.com/eng/LiveUpdate/Firmware/Firmware.asp
> http://www.samsungodd.com/eng/Helper/Helper.asp?Functionvalue=list&ProductCode=HDR
>
> Pls read the trouble shoot for DVD rom first and then try to use the live
> update features.
>
> Below is the message from samsung "Contact Us"
>
>
> Thank you for using the Samsung ODD products.
> Do you have any problems of Samsung ODD products?
> Please refer to Troubleshooting or FAQs.
> It will provide various solutions about your problems.
>
> Do you need the newest firmware of Samsung ODD products?
> Please download and install the Firmware Auto LiveUpdate Program
> to solve your problems simply.
> It will upgrade the newest firmware of your model automatically.
>
> Do not you solve the problems of ODD products yet?
> If you select your product below and send e-mail to us, we will reply
> to you quickly and accurately.
>
>
>
> CD-ROM DRIVE (SC-xxxx, SH-xxxx)
> CD-RW DRIVE (SW-xxxx)
> DVD-ROM DRIVE (SD-xxxx)
> COMBO DRIVE (SM-xxxx) : CD-R/RW, DVD ROM
>
> DVD-Writer DRIVE (SR-xxxx, MR-xxxx) : CD-R/RW, DVD-R/RW ROM
> Slim Drive
>
>
>
> If you want to inquire about other products or general items related to
> Samsung Electronics, please click [Others].
>
> Thank you.
>
> < Notice >
> This e-mail service is for general customers support.
> In case of employees in service center of Samsung Electronics or
> distributors(buyers) concerned with Samsung Electronics, please use
> the business contact point of Samsung Electronics ODD Division.
>
> © 2005 SAMSUNG Electronics Co., Ltd. All rights reserved.
>
>
> Hope it helps.
>
> --
> Peter
>
>
> "muffler53" wrote:
>
> >
> >
> > "Rich Barry" wrote:
> >
> > > Take a look here You might have hosed the Virtual Driver.
> > > http://club.cdfreaks.com/showthread.php?t=99446
> > >
> >
> >
> > Thanks for the link RB. I had a look and the problem seems very similar to
> > mine. One of the solutions was "You will Also need to remove Plug and Play
> > Bios Extension from System Devices. and if needed the Virtual Drive Drivers
> > from the Windows/System32/Drivers Folder" which is a bit double dutch to me.
> > I wouldnt know where to start.
> > If I even knew how to contact Samsung would be a help. Done a google search
> > but couldn't find anything.
.

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