RE: Optional SP2 update trashed computer.
From: BAR (BAR_at_discussions.microsoft.com)
Date: 02/06/05
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Date: Sun, 6 Feb 2005 00:29:03 -0800
I forgot to add:
Repair Installation does not affect installed applications nor does it
delete any user created folders / files and data.
"Frank Pecenka" wrote:
> I recently installed an HP DVD-RW in my wife's desktop AMD XP computer. I
> had no prior difficulties with the computer but could not get the digital
> sound to work when playing a DVD movie. I read and tried the FAQ
> suggestions from HP and the DVD Player program with no solution. I then
> checked Windows update and found 3 optional driver updates for the On-board
> Audio, Video and Telephone Modem. I downloaded and installed the updates
> and now have lost all access to the CDR-W the DVDR-W all audio and several
> USB devices. The device manager is a mess of yellow dots with exclamation
> marks and disabled devices. I have no internet access since it is a now
> disabled cordless USB device. What a gadawful mess! I've tried system
> restore going back several weeks to no avail as it won't undo the changes
> that screwed everything up to begin with. I can't do a system backup or
> restore of many Gigs of essential data since both optical drives are now non
> functional. Can anyone help me out of this mess? her computer has been
> down for nearly a week now due to not wanting to lose important data by
> re-installing the operating system and software.
> Thanks in advance for any help.
> Frank
>
>
>
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