Re: DVD/CDRW combo wont play DVDs

From: Zimran Douglas (zmailist_at_verizon.net)
Date: 11/19/04 

Date: Fri, 19 Nov 2004 17:56:14 GMT

I made a similar post on this a few weeks ago.
I had the exact same problem. However I had no proof that it was
a sp2 problem because prior to the upgrade I could not recall
having used my drive for DVD's. I have a samsung combo DVD/CD-RW drive
the CD-RW worked but not the DVD

Anyway I tried all the software solutions below but none of them worked
Since I have a triple boot system I tried the DVD in win98 and it did not
work
either. I also tried another DVD drive and it worked in my PC.
Therefore I determined that it was likely a hardware related problem.
My drive was still under the manufacturers standard 1 year warranty, so I
contacted samsung.
They adviced me to return the drive for repair and so I did.
One week later I received a new drive from Samsung, and it worked perfectly.
There were no explanation
but since I got a new drive rather than my old one. I believe it same to
assume that I was definately a
hardware related problem.

So if I were you I would try to determine wether it is truly a software
problem
or your drives manufacturer problem. To do that you can

Try the drive in another computer, maybe a friend, relative or anyone
willing willing to have you open up their system.
( For the laptop, that may not be possible so I beleive it is same to assume
that it is a hardware
problem since you have tried all those other solutions. In that case I would
proceed to the return/replacement process)

If the problem persist then it is likely a hardware problem. You said that
it woked for over a year. If the drive came with your computer and your
parts & labor warranty is not
expired then they should replace or repair it.

If you brought the drive separately from the computer then
you may be out of luck and would have to replace the drive yourself
 since the standard manufacturers warrantly if often only for 1 year.

Good luck.

Zimran

"joel gomez" <jvgomez@gmail.com> wrote in message
news:bb183e9f.0411190738.1ea13340@posting.google.com...
>I am having the same problem as you are, I have a sharp and the same
> dvd/cdrw combo and after installing sp2 my it won't play dvd's. If you
> find the answer please let me know. I will post a follow up if I
> figure out the problem.
>
> "Ash" <ashlee@vsnl.com> wrote in message
> news:<uvPbcPltEHA.2680@TK2MSFTNGP15.phx.gbl>...
>> My Toshiba Satellite A10 DVD/CDRW combo drive (Panasonic matshita
>> ujda750)
>> has been working well for just under a year now. However since installing
>> xp
>> sp 2 , MediaPlayer 10, and updates to Nero 6 and Nero InCD I am unable to
>> play any DVDs. Playing VCDs , Audio CDs and CD burning using Nero are
>> fine
>> .......but no DVD. I use Power DVD 5 and/or Windows Mediaplayer .
>> The drive just will not display any content of the DVD no files no
>> nothing.
>> Also there are no error msgs. Driver files as indicated in device manager
>> show all to be xp sp2 updates. DVDs will also not play using media
>> player.
>> Have tried DVDs from different regions and those that are region free to
>> no
>> avail.
>>
>> Have carried out the following trouble shooting.
>> 1.Rolled back MPlayer 10 to MPlayer 9
>> 2.Rolled back MPlayer format runtime to previous version.
>> 3.Uninstalled Nero InCD.
>> 4 Have tried to use system restore using restore points prior to SP2 and
>> at
>> a know good condition but restore incomplete msg comes up... unable to
>> restore to any prior date !!!! Have also tried system restore in safe
>> mode
>> ..... still unable to restore.
>> 5 Have carried out the troubleshooting as stated on the Cyberlink website
>> upto uninstall and reinstall PwrDVD still no good.
>> 6 Uninstalled xp hotfixes downloaded from windows update on 19oct2004.
>>
>> Deatils of my notebook are
>> Toshiba Sattelite A10
>> Win xp professional SP2
>> Power DVD 5 with latest patch
>> Nero 6
>> Lavasoft Adaware SE professional
>> Norton AntiVirus and Norton Sys Works2003 all uptodate
>>
>>
>> Would appreciate any help in sorting this condition. Is this a hardware
>> problem or a software glitch ???
>> Regards
>> Ash