Re: USB audio

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: Peter (Peter_at_discussions.microsoft.com)
Date: 10/13/04 

Date: Tue, 12 Oct 2004 21:43:09 -0700

Hi Gerry,

When you updated your OS to SP2, the USB Controllers drivers might not be
updated at the same time due to unknown reasons and thus caused the problems.

Hope you can fix it and enjoy with the webcam.
BTW, you should download and use the latest XP drivers and applications from
logitech. Make sure you have installed Direct X 9 before install this driver.

Peter

"Gerry Shannon" wrote:

> Hi Peter,
>
> I will try what you have suggested on the weekend. I tried the device on a
> friend's computer running XP and it installed and worked perfectly so I know
> it is not the device that is the issue and not XP. It is curious, though,
> that the device will not install properly on either of my XP boxes.
>
> Anyway, I will try reinstalling the USB as you suggest and report back.
>
> Thanks,
>
> Gerry
> "Peter" <Peter@discussions.microsoft.com> wrote in message
> news:6A6BC38F-3708-4762-ADF2-004276E58318@microsoft.com...
> > Hi,
> >
> > In this case, I would suggest you to disconnect any USB devices from the
> > PC
> > including USB mice and keyboard (use PS/2 at this time). Then reboot the
> > PC
> > in safe mode and login as administrator.
> > Go to device manager, double click the Universal serial Bus Controllers.
> > Right click on the XXX PCI to USB Open Host Controllers and click
> > uninstall.
> > If you see XXX PCI to USB Enhanced Host controllers (this controller is
> > for
> > USB2.0), uninstall it as well.
> >
> > Reboot the PC, windows should found new hardwares and install the proper
> > drivers.
> > Go to device manager to ensure the Universal Serial BUs Controllers are
> > reinstalled and working properly.
> >
> > Re-connect the USB devices each at one time to ensure each one is working
> > properly before connect the other devices. Try re-install the webcam
> > drivers
> > in this way.
> >
> > Hope it helps.
> >
> > Peter
> >
> >
> > "Gerry Shannon" wrote:
> >
> >> Hi Peter,
> >>
> >> Thanks. I did follow the instructions exactly as Logitech describes. It
> >> seems to me that it is a Windows XP SP2 specific issue because I have
> >> several USB audio devices and none of them work with my XP system. At
> >> work
> >> they are fine on my ME machine. Unfortunately, I don't want to chat at
> >> work
> >> :D
> >>
> >> What I think I need is a way to get XP to install the default USB audio
> >> drivers somehow.
> >>
> >> None of the devices I have, except the Webcam, came with a CD. They claim
> >> that they are 100% Windows XP compatible and don't require a specific
> >> driver.
> >>
> >> "Peter" <Peter@discussions.microsoft.com> wrote in message
> >> news:615EE260-4E50-46C7-928F-607CAAF2DF40@microsoft.com...
> >> > Hi,
> >> >
> >> > Have you strictly follow the instructions for how to install the webcam
> >> > drivers?
> >> >
> >> > Try as follows:
> >> >
> >> > 1. Download the latest XP compatible drivers from logitech.com and save
> >> > it
> >> > to a specific folder.
> >> >
> >> > http://www.logitech.com/index.cfm/downloads/software/HK/EN,CRID=322,contentid=6023
> >> >
> >> > 2. go to add or remove program to remove the webcam drivers, after the
> >> > driver is removed, disconnect the webcam and then reboot the PC.
> >> >
> >> > 3. Check to ensure you have installed Direct X 9.0 or above before
> >> > install
> >> > the new webcam drivers.
> >> >
> >> > 4. Temporary disable the antivirus software and then run the downloaded
> >> > drivers.
> >> > Connect the webcam when prompted. Follow the prompt top complete the
> >> > installation. You may need to reboot the PC to complete the
> >> > installation.
> >> >
> >> > 5. Install other applications from the webcam CD.
> >> >
> >> > Refer to logitech.com for support if you have further queries.
> >> > http://www.logitech.com/index.cfm/support/products/document/HK/EN,CRID=322,contentid=4705#2
> >> >
> >> > Hope it helps.
> >> >
> >> > Peter
> >> >
> >> >
> >> >
> >> >
> >> >
> >> >
> >> > "Gerry Shannon" wrote:
> >> >
> >> >
> >> >
> >> >> Windows XP doesn't seem to be able to support USB speakers and
> >> >> microphones
> >> >> on my system. I have a Logitech 4000 Pro Webcam with mic. The Webcam
> >> >> works
> >> >> but Windows can't install a driver for the mic. I recently bought a
> >> >> USB
> >> >> headset and Windows can't install that either.
> >> >>
> >> >> I have a generic system:
> >> >>
> >> >> Windows XP SP 2
> >> >> Intel P4-1.5 GHz
> >> >> 512 MB memory.
> >> >>
> >> >> Any help would be greatly appreciated.
> >> >>
> >> >> PS: (The mic used to work)
> >> >>
> >> >>
> >>
> >>
>
>

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