CD-RW Drive and DVD Drive won't read the disk

From: Joe (Joe_at_discussions.microsoft.com)
Date: 10/10/04 

Date: Sun, 10 Oct 2004 02:25:04 -0700

When I put a disk into either of the drives I get a message " Please insert
disk into drive" when I try and access the disk. The drive icon in explorer
changes from CD-RW drive to CD-R or CD Rom depending on the disk inserted,
but explorer will not open the disk, get message as above.

Any ideas

Thanx

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