Re: Updated request for assistance.

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: Skot (anonymous_at_discussions.microsoft.com)
Date: 10/08/04 

Date: Thu, 7 Oct 2004 18:15:10 -0700

>-----Original Message-----
>"Skot" <anonymous@discussions.microsoft.com> wrote:
>
>>OK. Here's a good one... Updated with further details.
>>
>>Relevant specs:
>>
>>Windows XP home ed. SP 2. (Not SP2 Related. has been
>>happening since XP install in approx Feb 04)
>>
>>Sony CD RW crx160e
>>Sony DVD Rom DDU1621
>>
>>MSI KT4V MoBo w/ current BIOS
>>
>>Here it is in a nutshell:
>>
>>Every time I restart the machine, I get the Device
>>Installer Error "Windows could not load the installer
>>for . Contact your hardware vendor for assistance".
Note
>>this is an exact quote - it lists no specific device.
But
>>it is definitely the optical drives. (twice, once for
>>each)
>>
>>It then asks me if I want to search for drivers for the
>>CD Rom drives. (twice). If I allow it to search, of
>>course it finds nothing.
>>
>>I've tried everything, and I'm at my rope's end.
>>
>>I've changed both of the Secondary IDE Channel
Properties
>>to PIO only, for 0 and 1. Rebooted, same result.
>>
>>When I click on "troubleshoot" in the properties for
>>either drive, it goes back to the Device Installer
Error,
>>and no further.
>>
>>If I try to uninstall the driver, it says "Failure to
>>uninstall the device, the device may be needed to
start
>>the computer".
>>
>>Funny thing is: Both drives work fine. The DVD drive,
>>plays DVD's. The CD R/W reads / writes just fine.
>>
>>However, this is a very cumbersome issue, and I could
>>certainly use the advice. I've been tinkering with it
for
>>months, to no avail...
>>
>>So what do you think? I've searched everywhere, and
have
>>never seen a similar issue posted.
>>
>>Thanks
>
>Try booting the computer into Safe Mode.
>
>In Safe Mode open Device Manager and browse through all
of the device
>categories:
>
>- Remove any items that you know do not exist on your
machine
>- Where two or more entries exist for the same physical
item, remove
>all repeat all instances of that item. Note: This does
not apply to
>"IRQ Holder for PCI IRQ Steering" type entries in the
System Devices
>category, which can be legititmately duplicated.
>- Remove all items in the "other devices" category.
>
>Shut down and restart the computer normally. It will
redetect and
>install a single instance of any legitimate items that
you removed.
>
>Good luck
>
>
>Ron Martell Duncan B.C. Canada
>--
>Microsoft MVP
>On-Line Help Computer Service
>http://onlinehelp.bc.ca
>
>"The reason computer chips are so small is computers
don't eat much."
>.
>

Thanks, Ron;

The problem isn't that it's detecting the same item
twice, but I went over your solution, anyway, and I'm
still getting the same device installer error upon boot.

So the problem remains: Each time upon boot I get the
message above, and the request to find drivers, to no
avail.

Today I also tried swapping master / slave, and that
didn't work either.

Any further advice would definitely be appreciated

-S

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