RE: Add a new printer
From: BAR (BAR_at_discussions.microsoft.com)
Date: 10/08/04
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Date: Thu, 7 Oct 2004 18:09:05 -0700
Do you have Norton Anti Virus running?
If so, disconnect from the internet, disable Norton and try installing the
software.
"Nadine" wrote:
> I'm using Windows XP Home. I have an Epson inkjet printer
> connected to my parallel port. The printer prints okay but
> lately it doesn't show up as a printer connected to my
> system as it used to, but I can still print with it. I
> used to have an Epson folder, but it's gone also. I tried
> to reinstall the Epson printer but I can't do it... the
> add a printer wizard starts but just "hangs". I bought a
> new printer and connected it to my USB port and tried to
> install it but I get the same result. The software for
> the new printer installs then it "hangs" too. When I
> restart my computer, it says it detected new hardware but
> when it starts the installation process it again "hangs".
> What's happening? Can anyone help?
> Nadine
>
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