Re: CD-ROM/DVD-ROM/CD-RW Drive problems
From: Wislu Plethora (anonymous_at_discussions.microsoft.com)
Date: 08/31/04
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Date: Tue, 31 Aug 2004 07:53:44 -0700
>-----Original Message-----
>Posted beneath this following scenario, there will be a
>resolution, as suggested by Microsoft, then more posts
>relating to the scenario.
>
>SCENARIO: DVD-ROM/CD-ROM/CD-ReWRITE DRIVE NOT WORKING
>EITHER AFTER AN UPGRADE TO WINDOWS XP FROM A PREVIOUS
>OPERATING SYSTEM, DEVICE NOT WORKING AFTER AN UPGRADE TO
>WINDOWS XP SERVICE PACK 2, AND/OR DEVICE NOT WORKING
>AFTER A HARDWARE OR SYSTEM CHANGE.
>
> If: Your device stopped working after an upgrade from
>(Windows 9x, Windows ME, Windows 2000)OR after ahardware
>or system change
> Then: You may need to check for compatability and
>conflicts with other hardware devices, or the Operating
>System. To check compatability for the operating system,
>browse to http://www.microsoft.com/hcl.
>
> If: Your device stopped working after an upgrade to SP2
> Then: Check for an updated driver at your device
>manufacturer website.
>-----PAST POSTINGS ON THE ISSUE----
>WRITTEN BY: RANDY AUG 30 2004 7:35PM PST.
>----
>I installed Windows XP Home Edition Upgrade over Win98 SE
>August 20th. When I had Win98 on my system, I had a
>generic 36X CD-ROM jumpered master and a Plexwriter
>8/4/32A CD-RW jumpered slave on my secondary IDE. The 36X
>CD-ROM was failing (lots of re-reads on installed CDs),
>and I was going to replace it with an Artec 16X DVD-ROM I
>bought after the WinXP upgrade. The WinXP upgrade went
>great, but because the 36X CD-ROM was failing, I used the
>Plexwriter CD-RW for the CD install. I then replaced the
>36X CD-ROM with the Artec 16X DVD-ROM (jumpered master)
>on secondary IDE cable. Oh, and by the way I have a WD 80
>GB HD jumpered master and WD 40 GB HD jumpered slave on
>the primary IDE buss. My bios detects all drives
>correctly (Albatron KX600 pro w/Athlon 2600+), and all
>detections for IDE in bios set to either 'enabled'
>and/or 'auto'.
>Windows XP also detects drives correctly (device manager)
>with 'device enabled' and 'no conflicts'. They are
>identified by drive letter (my computer) correctly, with
>drive I: as 'DVD-ROM', and drive J: as 'CD-ROM' (hard
>drive's partitioned C thru H). This is where the problem
>starts: If I stick in ANY type of CD into the DVD-ROM, it
>will ONLY read the CD when I first install the DVD-ROM
>(I'll explain), but not after subsequent reboots. After a
>reboot, the DVD-ROM will accept a CD, but will no longer
>read it at all. Clicking on the DVD-ROM drive icon will
>generate a 'Please insert a disk in drive I: (even though
>I have a good one inserted) and trying to explore that
>drive will either generate the sam 'insert' message, or a
>blank display. When I remove the CD, the DVD-ROM icon in
>my computer now changes to CD-ROM icon (from DVD-ROM
>icon). The Plexwriter CD-RW reads fine, unless I move
>(and jumper) the drive to the master on the secondary IDE
>buss. Now I know what you're thinking, either bad
>secondary IDE or corrupted drivers, but I've removed and
>installed VIA bussmaster drivers, and even swapped the
>hard drive IDE cable over to that secondary, and both HDs
>work fine. I've actually done a lot of drive swapping
>around (paying attention to jumpers, even trying cable
>select), used other IDE cables, and even bought an SiII
>PCI Ultra DMA controller card to try. The results are
>that my bios detects all drives, the controller card
>detects all drives connected to it, and whenever I move
>the DVD-ROM to another IDE location, it works ONLY ON
>THAT INITIAL INSTALL; the next computer boot-up and it no
>longer reads ANY disks. I put the 'suspect' DVD-ROM in my
>daughter's computer as a slave on the secondary IDE
>channel, and it works fine...I put it back in this
>computer, shoved in a Win98 startup floppy (with CD
>support), and both the DVD-ROM and CD-RW read inserted
>CD's fine...what can I try next? I also have SP2
>installed...is there a software fix?
>---
>WRITTEN BY: RANDY (AUG 29 2004 4:08AM PDT)
>I have a remarkably similar problem in that I just
>installed an Artec 16x DVD-ROM drive with a Plexwriter
>8/4/32A CD-RW already in use. My bios detects both drives
>fine as does Windows XP, but the DVD-ROM only worked at
>first install; and after that (even though detected) will
>not read ANY disks. Windows XP reports 'no device
>conflicts' and 'This device is working properly', but
>that
>is not true with the DVD-ROM (the CD-RW reads disks
>fine).
>I've tried multiple primary and secondary IDE connection
>and jumper configurations with the same results; I even
>went out and bought a PCI Ultra ATA IDE controller card,
>put only the DVD-ROM over to it, and it WORKED!
>Unfortunately, it only worked the first time (as before),
>and after the next computer boot up, again can no longer
>read ANY disks. Both drives reported fine by Win XP w/no
>conflicts. HERE'S THE KICKER: IF I DISABLE THE CD-RW IN
>WINDOWS DEVICE MANAGER, THE DVD-ROM STARTS WORKING FINE!
>All my drivers are up to date. It appears there is some
>sort of conflict between the drives, but it is beyond me
>to figure out how to get both them to work at the same
>time. I've tried all possible separations on the IDE
>cables (and the PCI card), but that only results in one
>or
>the other device stopping working. Please, can someone
>help me get both drives working at the same time?
>
>WRITTEN BY: TONY (AUG 28 2004 3:50PM PDT)
>>-----Original Message-----
>>I accidentally posted in General, but anyways, my HP CD
>>Writer won't work, won't even read any kind of a cd.
>>However, it does show in My Computer, Windows Explorer,
>>and Device Manager (as working properly). When I put in
>>the driver CD (in another CD Drive) the driver says that
>>the Hp CD Writer that I have is not IDE compatable, but
>>at boot up, when PC detects IDE hware, it detects the CD
>>Writer. And another thing, That second drive is a DVD
>>drive. Works fine, but where can I get a compatable DVD
>>decoder. Like power dvd or something. It is a toshiba I
>>think. Thanks in advance for suggestions.
>>
>>Tony
>---
>WRITTEN BY: HARRY R AUG 30 2004 3:45PM PST.
>---
>OK, I am in a similar boat. I have two CD's. One is a DVD
>reader which seems to work OK. The other is a Digital
>Pacific DVD Writer I purchased in 1/04. Everything seems
>to indicate it is working properly. When I open "My
>Computer" the drive is indicated as a DVD-RW Drive and
>the Type as a "CD Drive". When I insert a blank CD-R the
>name changes to simply "CD Drive". Nero Express indicates
>the CD is ok but will not burn a CD. I have installed SP2.
>
>HELP!!
And your point is...?
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