Re: Event ID 11 - please help
From: Nathan McNulty (nospam_at_msn.com)
Date: 08/25/04
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Date: Tue, 24 Aug 2004 17:18:49 -0700
I do not know enough to fully answer your question soundly, but I can
offer some suggestions and thoughts. First off, you asked:
Could someone please confirm that " \Device\Harddisk4\D" and
"\Device\HarddiskVolume4" refer to the same drive volume?
I am thinking \Device\Harddisk4 refers to a 5th hard drive whereas
\Device\HarddiskVolume4 refers to the 5th volume on a hard drive, but I
do not know how you have your computer set up. It sounds like you have
a ton of drives.
Are you using Intel Application Accelerator for RAID? Have you double
checked the settings in the BIOS? Have you run diagnostic tools on all
of the drives?
---- Nathan McNulty Leroy Casterline wrote: > WinXP SP1A, patches up to date. > > I've got an Asus P4C800-E Deluxe motherboard, which has built-in Intel > and Promise RAID controllers. I have two SATA WD 120GB hard drives > connected to the Intel controller configured as RAID-0 (striped), and > two more SATA WD 120 GB drives connected to the Promise controller > configured as RAID-1 (mirrored). The RAID-0 array consists of drives C: > -> I: and the RAID-1 array is drive J:. I also have two USB drives used > to hold off-line backups, drives K: and L:. > > I am using the latest (non-beta) version of the P4C800 BIOS (1017), > which includes the latest Intel RAID firmware (I was running an older > BIOS version when these problems surfaced, so I updated to see if this > would solve the problem). > > The Event ID 11 message I get is "The driver detected a controller error > on \Device\Harddisk4\D". I've also had reports of this nature for > Harddisk5, Harddisk6, Harddisk7, Harddisk8, Hardisk9 and Harddisk10. > > The KB says that the most likely cause of these errors is a bad cable. > In checking my cables, I noticed that the plastic SATA connector on the > motherboard for one of the Intel RAID connections had come loose. > Thinking that this was my problem, I swapped out the motherboard but the > problems persist. I also swapped the cables on the Intel controller with > those on the Promise controller. Since the problem did not move with the > cables, I assume the cables are not the problem (I don't have spares but > I've got some on order now). > > This leads me to believe that the problem must be on a drive rather than > in the controller or cable, but I'm not sure which drive is having > problems (or even which controller the problem drive is connected to). > Does this sound reasonable? > > I've found several articles in the KB and in these newsgroups that > advise looking at key HKLM\HARDWARE\DEVICEMAP in the registry to find > this information. However, since my drives are on RAID controllers, I > have no IDE keys and the SCSI keys refer only to the RAID controllers. > For example, "HKLM\HARDWARE\DEVICEMAP\Scsi\Scsi Port 0\Scsi Bus 0\Target > Id 0\Logical Unit Id 0" reports an Identifier "RAID 0 Volume" and a Type > "DiskPeripheral". > > Further research lead to me the dmdiag utility included in the Support > Tools. Running this utility with the -v (verbose) option yields the > results I've pasted at the end of this message. Nothing in these results > exactly matches the " \Device\Harddisk4\D" reported in the error. The > closest I see is "E: = \Device\HarddiskVolume4 [Fixed]", but since the > drive designation is different I don't want to assume they are the same. > Also, I have no idea what the "\D" in the error message means. > > Also, as I mentioned above, I've had these errors on Harddisk9 and > Harddisk10 (but only once - Harddisk4 turns up in every error event - > when 9 and 10 were reported, it was in series of error events with 4, 5, > 6, 7, and 8). Since Harddisk9 and Harddisk10 appear to be my USB drives, > I can't see how they can be involved in this issue at all. Since I have > not seen them in an error event since I swapped in the new motherboard, > perhaps it as an issue with the USB controller on the old MB. > > Could someone please confirm that " \Device\Harddisk4\D" and > "\Device\HarddiskVolume4" refer to the same drive volume? > > I'd also like to know why the volumes are reported differently in the > error event and in the dmdiag report (assuming they are indeed the same > volume), and what the "/D" in the error event means. > > Thanks! > > P.S. Am I correct in assuming that I can ignore the "LDM" errors below > as I don't have dynamic drive volumes? > > > ---------- Computer Name and OS Version ---------- > > Computer name: LEROYWORK > NT build: 2600 > CPU Type: x86 > DMDIAG Version: 5.1.2600.0 shp > > ---------- LDM File Versions ---------- > > 2600.0.503.0 shp - C:\WINDOWS\System32\dmadmin.exe > 2600.0.503.0 shp - C:\WINDOWS\System32\dmconfig.dll > 2600.0.503.0 shp - C:\WINDOWS\System32\dmdlgs.dll > 2600.0.503.0 shp - C:\WINDOWS\System32\dmdskmgr.dll > 2600.0.503.0 shp - C:\WINDOWS\System32\dmdskres.dll > 2600.0.503.0 shp - C:\WINDOWS\System32\dmintf.dll > 2600.0.503.0 shp - C:\WINDOWS\System32\dmremote.exe > 2600.0.503.0 shp - C:\WINDOWS\System32\dmserver.dll > 2600.0.503.0 shp - C:\WINDOWS\System32\dmutil.dll > 2600.0.503.0 shp - C:\WINDOWS\System32\dmview.ocx > 2600.0.503.0 shp - C:\WINDOWS\System32\drivers\dmboot.sys > 2600.0.503.0 shp - C:\WINDOWS\System32\drivers\dmio.sys > 2600.0.503.0 shp - C:\WINDOWS\System32\drivers\dmload.sys > > ---------- Mount Points ---------- > > > ---------- Drive Letter Usage, Drive Type ---------- > > A: = \Device\Floppy0 [Removable] > C: = \Device\HarddiskVolume2 [Fixed] > D: = \Device\HarddiskVolume3 [Fixed] > E: = \Device\HarddiskVolume4 [Fixed] > F: = \Device\HarddiskVolume5 [Fixed] > G: = \Device\HarddiskVolume6 [Fixed] > H: = \Device\HarddiskVolume7 [Fixed] > I: = \Device\HarddiskVolume8 [Fixed] > J: = \Device\HarddiskVolume1 [Fixed] > K: = \Device\HarddiskVolume9 [Fixed] > L: = \Device\HarddiskVolume10 [Fixed] > Y: = \Device\CdRom1 [CDRom] > Z: = \Device\CdRom0 [CDRom] > > ---------- Consolidated LDM Configuration Data ---------- > > ERROR: scan operation failed: > A format error was found in the private region of the disk > ERROR: scan operation failed: > A format error was found in the private region of the disk > ERROR: scan operation failed: > A format error was found in the private region of the disk > ERROR: scan operation failed: > A format error was found in the private region of the disk > ERROR: scan operation failed: > A format error was found in the private region of the disk > ERROR: scan operation failed: > A format error was found in the private region of the disk > ERROR: scan operation failed: > A format error was found in the private region of the disk > ERROR: scan operation failed: > A format error was found in the private region of the disk > > ---------- \Device\Harddisk0 ---------- > > \Device\Harddisk0\DP(1)0x7e00-0x4e22c6e00+3 (Device) > \Device\Harddisk0\DP(2)0x4e22d6a00-0x27115f800+4 (Device) > \Device\Harddisk0\DP(3)0x75343e000-0x3a9627200+5 (Device) > \Device\Harddisk0\DP(4)0xafca6d000-0xc34f24e00+6 (Device) > \Device\Harddisk0\DP(5)0x1731999c00-0x15f8cea400+7 (Device) > \Device\Harddisk0\DP(6)0x2d2a68be00-0x32c5df400+8 (Device) > \Device\Harddisk0\DP(7)0x3056c73000-0x78d9a5200+9 (Device) > \Device\Harddisk0\DR0 (Device) > \Device\Harddisk0\Partition0 (SymbolicLink) -> \Device\Harddisk0\DR0 > \Device\Harddisk0\Partition1 (SymbolicLink) -> > \Device\HarddiskVolume2 > \Device\Harddisk0\Partition2 (SymbolicLink) -> > \Device\HarddiskVolume3 > \Device\Harddisk0\Partition3 (SymbolicLink) -> > \Device\HarddiskVolume4 > \Device\Harddisk0\Partition4 (SymbolicLink) -> > \Device\HarddiskVolume5 > \Device\Harddisk0\Partition5 (SymbolicLink) -> > \Device\HarddiskVolume6 > \Device\Harddisk0\Partition6 (SymbolicLink) -> > \Device\HarddiskVolume7 > \Device\Harddisk0\Partition7 (SymbolicLink) -> > \Device\HarddiskVolume8 > > ---------- \Device\Harddisk1 ---------- > > \Device\Harddisk1\DP(1)0x7e00-0x1beffb7a00+2 (Device) > \Device\Harddisk1\DR1 (Device) > \Device\Harddisk1\Partition0 (SymbolicLink) -> \Device\Harddisk1\DR1 > \Device\Harddisk1\Partition1 (SymbolicLink) -> > \Device\HarddiskVolume1 > > ---------- \Device\Harddisk2 ---------- > > \Device\Harddisk2\DP(1)0x7e00-0x1c9f7f4600+c (Device) > \Device\Harddisk2\DR10 (Device) > \Device\Harddisk2\Partition0 (SymbolicLink) -> > \Device\Harddisk2\DR10 > \Device\Harddisk2\Partition1 (SymbolicLink) -> > \Device\HarddiskVolume9 > > ---------- \Device\Harddisk3 ---------- > > \Device\Harddisk3\DP(1)0x7e00-0x2543150400+d (Device) > \Device\Harddisk3\DR11 (Device) > \Device\Harddisk3\Partition0 (SymbolicLink) -> > \Device\Harddisk3\DR11 > \Device\Harddisk3\Partition1 (SymbolicLink) -> > \Device\HarddiskVolume10 > > ---------- Partition Table Info Disk 0 ---------- > > > 29,186 Cylinders > 255 Tracks/Cylinder > 63 Sectors/Track > 512 Bytes/Sector > 12 MediaType > 468,873,090 Sectors (total) > 240,063,022,080 Bytes (total) > 234,436,545 KB > 228,942 MB > 223.6 GB > > 0 StartingOffset > 240,067,805,184 PartitionLength > 0 HiddenSectors > 0 PartitionNumber > 0 PartitionType > 0 BootIndicator > 0 RecognizedPartition > 0 RewritePartition > > MBR PartitionStyle > 28 PartitionCount > 1d641d63 Signature > > Starting Partition Hidden Total Partition > Partition Boot Recognized Rewrite > Offset (bytes) Length (bytes) Sectors Sectors Number > Type (HEX) Indicator Partition Partition > > 32,256 20,974,431,744 63 40,965,687 0 > 0x07 1 1 0 > 20,974,464,000 219,080,332,800 40,965,750 427,891,275 1 > 0x05 0 0 0 > 0 0 0 0 2 > 0x00 0 0 0 > 0 0 0 0 3 > 0x00 0 0 0 > 20,974,496,256 10,487,199,744 63 20,482,812 4 > 0x07 0 1 0 > 31,461,696,000 15,726,735,360 20,482,875 30,716,280 5 > 0x05 0 0 0 > 0 0 0 0 6 > 0x00 0 0 0 > 0 0 0 0 7 > 0x00 0 0 0 > 31,461,728,256 15,726,703,104 63 30,716,217 8 > 0x07 0 1 0 > 47,188,431,360 52,427,934,720 51,199,155 102,398,310 9 > 0x05 0 0 0 > 0 0 0 0 10 > 0x00 0 0 0 > 0 0 0 0 11 > 0x00 0 0 0 > 47,188,463,616 52,427,902,464 63 102,398,247 12 > 0x07 0 1 0 > 99,616,366,080 94,368,637,440 153,597,465 184,313,745 13 > 0x05 0 0 0 > 0 0 0 0 14 > 0x00 0 0 0 > 0 0 0 0 15 > 0x00 0 0 0 > 99,616,398,336 94,368,605,184 63 184,313,682 16 > 0x07 0 1 0 > 193,985,003,520 13,629,288,960 337,911,210 26,619,705 17 > 0x05 0 0 0 > 0 0 0 0 18 > 0x00 0 0 0 > 0 0 0 0 19 > 0x00 0 0 0 > 193,985,035,776 13,629,256,704 63 26,619,642 20 > 0x07 0 1 0 > 207,614,292,480 32,440,504,320 364,530,915 63,360,360 21 > 0x05 0 0 0 > 0 0 0 0 22 > 0x00 0 0 0 > 0 0 0 0 23 > 0x00 0 0 0 > 207,614,324,736 32,440,472,064 63 63,360,297 24 > 0x07 0 1 0 > 0 0 0 0 25 > 0x00 0 0 0 > 0 0 0 0 26 > 0x00 0 0 0 > 0 0 0 0 27 > 0x00 0 0 0 > > 240,063,022,080 Bytes (468873090 sectors) Geometric size > 240,067,805,184 Bytes (468882432 sectors) True size (measured) > 240,067,805,184 Bytes (468882432 sectors) Reported size (Partition0) > 0 Bytes ( 0 sectors) missing/wasted > > ---------- Partition Table Info Disk 1 ---------- > > > 14,589 Cylinders > 255 Tracks/Cylinder > 63 Sectors/Track > 512 Bytes/Sector > 12 MediaType > 234,372,285 Sectors (total) > 119,998,609,920 Bytes (total) > 117,186,143 KB > 114,440 MB > 111.8 GB > > 0 StartingOffset > 120,000,000,000 PartitionLength > 0 HiddenSectors > 0 PartitionNumber > 0 PartitionType > 0 BootIndicator > 0 RecognizedPartition > 0 RewritePartition > > MBR PartitionStyle > 4 PartitionCount > bdda2981 Signature > > Starting Partition Hidden Total Partition > Partition Boot Recognized Rewrite > Offset (bytes) Length (bytes) Sectors Sectors Number > Type (HEX) Indicator Partition Partition > > 32,256 119,990,352,384 63 234,356,157 0 > 0x07 0 1 0 > 0 0 0 0 1 > 0x00 0 0 0 > 0 0 0 0 2 > 0x00 0 0 0 > 0 0 0 0 3 > 0x00 0 0 0 > > 119,998,609,920 Bytes (234372285 sectors) Geometric size > 120,000,000,000 Bytes (234375000 sectors) True size (measured) > 120,000,000,000 Bytes (234375000 sectors) Reported size (Partition0) > 0 Bytes ( 0 sectors) missing/wasted > > ---------- Partition Table Info Disk 2 ---------- > > > 14,946 Cylinders > 255 Tracks/Cylinder > 63 Sectors/Track > 512 Bytes/Sector > 12 MediaType > 240,107,490 Sectors (total) > 122,935,034,880 Bytes (total) > 120,053,745 KB > 117,240 MB > 114.5 GB > > 0 StartingOffset > 122,942,324,736 PartitionLength > 0 HiddenSectors > 0 PartitionNumber > 0 PartitionType > 0 BootIndicator > 0 RecognizedPartition > 0 RewritePartition > > MBR PartitionStyle > 4 PartitionCount > e4dae4da Signature > > Starting Partition Hidden Total Partition > Partition Boot Recognized Rewrite > Offset (bytes) Length (bytes) Sectors Sectors Number > Type (HEX) Indicator Partition Partition > > 32,256 122,935,002,624 63 240,107,427 0 > 0x07 0 1 0 > 0 0 0 0 1 > 0x00 0 0 0 > 0 0 0 0 2 > 0x00 0 0 0 > 0 0 0 0 3 > 0x00 0 0 0 > > 122,935,034,880 Bytes (240107490 sectors) Geometric size > 122,942,324,736 Bytes (240121728 sectors) True size (measured) > 122,942,324,736 Bytes (240121728 sectors) Reported size (Partition0) > 0 Bytes ( 0 sectors) missing/wasted > > ---------- Partition Table Info Disk 3 ---------- > > > 19,457 Cylinders > 255 Tracks/Cylinder > 63 Sectors/Track > 512 Bytes/Sector > 12 MediaType > 312,576,705 Sectors (total) > 160,039,272,960 Bytes (total) > 156,288,353 KB > 152,625 MB > 149.0 GB > > 0 StartingOffset > 160,041,885,696 PartitionLength > 0 HiddenSectors > 0 PartitionNumber > 0 PartitionType > 0 BootIndicator > 0 RecognizedPartition > 0 RewritePartition > > MBR PartitionStyle > 4 PartitionCount > 6aacc79b Signature > > Starting Partition Hidden Total Partition > Partition Boot Recognized Rewrite > Offset (bytes) Length (bytes) Sectors Sectors Number > Type (HEX) Indicator Partition Partition > > 32,256 160,039,240,704 63 312,576,642 0 > 0x07 0 1 0 > 0 0 0 0 1 > 0x00 0 0 0 > 0 0 0 0 2 > 0x00 0 0 0 > 0 0 0 0 3 > 0x00 0 0 0 > > 160,039,272,960 Bytes (312576705 sectors) Geometric size > 160,041,885,696 Bytes (312581808 sectors) True size (measured) > 160,041,885,696 Bytes (312581808 sectors) Reported size (Partition0) > 0 Bytes ( 0 sectors) missing/wasted > > ---------- DMIO Kernel List ---------- > > Basic-info: version=21 maxspecio=512 maxio=512 maxkio=2048 > Ktrans-state: dg=0.0 pendtid=0.0 state=UNKNOWN > # > # Kmem-regions: > # > # > # Disks: (cnt: 0) > # > # > # Devices: (cnt: 0) > # > # > # Groups: (cnt: 1) > # > Group NULLDG: iid=0.0 id= > diskset=00000000-0000-0000-0000-000000000000 > configtid=0.0 logsize=0 > kflag=() > vflag=(created|notempdb|noautoreimport|secondary) > # Group-Objects: (cnt: 0) > # End-group: NULLDG > > ---------- LDM Disk Header Harddisk0 ---------- > > ERROR: scan operation failed: > A format error was found in the private region of the disk > > ---------- LDM Disk Header Harddisk1 ---------- > > ERROR: scan operation failed: > A format error was found in the private region of the disk > > ---------- LDM Disk Header Harddisk2 ---------- > > ERROR: scan operation failed: > A format error was found in the private region of the disk > > ---------- LDM Disk Header Harddisk3 ---------- > > ERROR: scan operation failed: > A format error was found in the private region of the disk > > ---------- LDM Disk Config Harddisk0 ---------- > > ERROR: scan operation failed: > A format error was found in the private region of the disk > > ---------- LDM Disk Config Harddisk1 ---------- > > ERROR: scan operation failed: > A format error was found in the private region of the disk > > ---------- LDM Disk Config Harddisk2 ---------- > > ERROR: scan operation failed: > A format error was found in the private region of the disk > > ---------- LDM Disk Config Harddisk3 ---------- > > ERROR: scan operation failed: > A format error was found in the private region of the disk > > ---------- LDM Disk KLOG Harddisk0 ---------- > > ERROR: scan operation failed: > A format error was found in the private region of the disk > > ---------- LDM Disk KLOG Harddisk1 ---------- > > ERROR: scan operation failed: > A format error was found in the private region of the disk > > ---------- LDM Disk KLOG Harddisk2 ---------- > > ERROR: scan operation failed: > A format error was found in the private region of the disk > > ---------- LDM Disk KLOG Harddisk3 ---------- > > ERROR: scan operation failed: > A format error was found in the private region of the disk > > ---------- DMAdmin Simple Query ---------- > > > ---------- DMAdmin Verbose Query ---------- > >
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