Re: PC reboots when connecting to Internet
From: Vanguardx (see_signature)
Date: 08/20/04
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Date: Thu, 19 Aug 2004 22:37:41 -0500
"Cyphas" <cyphas@supanet.com>
wrote in news:99b401c48639$97ee9630$a601280a@phx.gbl:
> I scanned for Viruses also and they were clean. No
> spyware visible.
>
> When I tried using another ADSL modem that uses the
> Ethernet port the same thing happens.
>
> Analysing the dump file created the bug check came to this
> Bug Check 0xD1: DRIVER_IRQL_NOT_LESS_OR_EQUAL
> The DRIVER_IRQL_NOT_LESS_OR_EQUAL bug check has a value
> of 0x000000D1. This indicates that a kernel-mode driver
> attempted to access pageable memory at a process IRQL
> that was too high.
>
> Cause
> A driver tried to access an address that is pageable (or
> that is completely invalid) while the IRQL was too high.
>
> This bug check is usually caused by drivers that have
> used improper addresses.
>
> Resolving the Problem
> To begin debugging, use a kernel debugger to get a stack
> trace.
>
> However, I am unable to do the stack trace. Also I am
> unable to submit the WER generated to Microsoft from the
> pc with problem due to problem -no internet. I have the
> error files saved on this pc but do not know how to
> submit to microsoft.
>
>
> Any Help appreciated
> Regards Cyphas
Since you are using DSL, and since it still does a dial-up connect
(albeit within a second so you aren't supposed to notice it) hence the
username and password fields in the PPPoE setup, I'm wondering if your
session might be timing out. If you have a router after the DSL modem,
I presume you have it configured to connect on the WAN side (to the DSL
modem) using PPPoE, so check if it has an "auto-reconnect" function; if
so, enable it. It might also be called "Reconnect when disconnected" or
"Keep connection alive". Under the PPPoE setup, there might also be a
"Maximum Idle time" option. This is the amount of time of inactivity
before the device will disconnect your PPPoE session (I think a value of
zero disables this option). If you don't have a router between the
computer and the DSL modem then I'd check the LAN connectoid defined
back in your computer used to communicate with the DSL modem to see if
it used PPPoE and, if so, it auto-reconnect was enabled (if the option
is available).
PPP connections get dropped because:
- The user explicitly hangs up the line.
- The line drops due to idle time-out.
- The administrator hangs up the line.
- An unrecoverable link error occurs.
Looks like you're getting a timeout on a session. I've heard of it
happening to other DSL users and some have noted the fix was enabling
the auto-reconnect option.
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