Re: Cable Modem
From: w_tom (w_tom1_at_hotmail.com)
Date: 08/03/04
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Date: Tue, 03 Aug 2004 18:30:04 -0400
No one can responsibly answer your question without some
basic technical information such as Operating System, hardware
(ie. was it internal or external modem), disk file system,
etc.
Other important facts also should be provided. If incoming
cable was properly connected to building earth ground, then
anything out on that pole should not have affected your
computer. However does the cable drop down and connect
cable's ground block directly to the same earth ground used by
AC electric and telephone - before entering the building? If
not, then electrical transients might have caused computer
problems.
Just another little and important fact so that others can
answer based upon technical knowledge. How does your cable
enter the building? Did they even earth it? Or did they
pretend to earth it by connecting to a water facet?
BTW, they are called linemen. Engineers have too much
knowledge and therefore are too expensive to visit a
customer's site; to reload Windows.
Filly wrote:
> My cable company had reason to work on my cable and advised me
> they would have to splice the cable. I was informed there was
> no reason to turn my computer off.
>
> Whilst the work was being done i could hear my computer making
> that pinging noise it makes when it finds a new connection /
> hardware i estimate it must have pinged about thirty times in
> the space of a minute.
>
> When the work was done i was asked to test my modem. I informed
> them it wasn't working and advised to reboot my computer. This
> brought up the blue screen with an error message "System failure
> due to recently installed hardware"
>
> The engineer tried everything to get the computer going and as a
> last resort reinstalled windows - problem fixed.
>
> The cable company are now saying it was nothing to do with them
> and as they physically didn't touch the modem it can't have been
> them that caused the problem and have washed their hands of the
> situation.
>
> I dont have enough technical knowledge to come back at them but
> to me it's obvious they caused the problem. Can anybody out
> there offer any help as to what might have happened - I'm
> thnking some kind of short ???????
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