Re: Crashed computer
From: R. C. White (RCWhite_at_msn.com)
Date: 07/08/04
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Date: Thu, 8 Jul 2004 15:52:38 -0500
Hi, Mark.
The key to your problem is here:
> When I try the setup disc with XP on it (provided by Cyberpower) it starts
> setup asks if I need to load any other drivers, (I hit enter to skip since
> I wasn't sent any floppy at all) then after looking like it's going to
> load..it then tells me it can't find any large capacity storage devices. I
> am getting the run around from tech. support.
Especially:
(I hit enter to skip since I wasn't sent any floppy at all)
I don't know who Cyberpower is (are?), but that is where your anger should
be directed if that's who you bought WinXP from. They should have provided
the proper drivers, either integrated onto a custom WinXP OEM CD-ROM or on a
floppy that you could use after pressing the <F6> key during Setup, as the
others have told you. Of course, I don't know whether they gave you a
"retail" WinXP CD-ROM or an OEM version that they may have customized. So,
I'm assuming a "retail" version.
To use your SATA drive as a "secondary" or "slave" drive, you could just
install drivers for SATA much like you do for a new printer, scanner, etc.
Installing the HD into another computer this way would allow you to rescue
your files, as others have suggested. But, to use the SATA drive as THE
BOOT DEVICE, the drivers for it must be integrated into WinXP by Setup
during the installation process. Once properly installed, though, as yours
obviously was originally, you should never have had to worry about it again.
(I still wonder what really caused your problem in the first place. It
might have been as simple as a loose cable or DIMM.)
> I turned on computer one day and could not get past Windows XP splash
> screen.
At this point, you needed to figure out the real problem. But, in
(understandable) frustration, you tried to run Setup again WITHOUT the
drivers on a floppy. Chances are, this messed up the startup files so
thoroughly that the only way out now is to do the "in-place upgrade" as Jef
and Craig have suggested. Read Microsoft's instructions in this Knowledge
Base article:
How to perform an in-place upgrade (reinstallation) of Windows XP
http://support.microsoft.com/default.aspx?scid=KB;en-us;q315341
Note especially this line in that article:
"If your computer requires a third-party mass storage device driver or HAL,
make sure that you have a copy of the files on a floppy disk before you
perform a repair or in-place upgrade." There is no provision to load these
drivers from a CD or hard drive.
I've never used Method 1 (start from inside WinXP), but I've used Method 2
(start by booting the WinXP CD-ROM) several times. Beware of Step 3; many
misread this and press R to Repair; you should press Enter at this point and
don't press R until you get to Step 5.
This will reinstall WinXP itself, including the SATA drivers from the
floppy, but will preserve your installed applications and data. As soon as
you get your firewall and antivirus back in place, visit Windows Update to
get the latest Service Pack and later fixes, because your new WinXP will be
back to the version on the CD, without those updates. Better plan on a
half-day for the whole project.
RC
-- R. C. White, CPA San Marcos, TX rc@corridor.net Microsoft Windows MVP "Mark" <Mark@discussions.microsoft.com> wrote in message news:2EC407A6-C1BB-4FD8-A772-8BB6AF107F30@microsoft.com... >I have: > Asus SK8N motherboard w/ nforce3 Pro 150 chipset AGP8X > Athalon 64 FX-51 CAG 101 processor > Seagate 120GB SATA 150 8MB Cache > I turned on computer one day and could not get past Windows XP splash > screen. > I tried booting in safe mode, safe mode with command prompt, boot to last > known good setup. Nothing worked. In safe mode w/command prompt it always > hangs up at ....??disk# partition#(not sure right now all the crud it had > in path but ends with the following)...system32/mup.sys > When I try the setup disc with XP on it (provided by Cyberpower) it starts > setup asks if I need to load any other drivers, (I hit enter to skip since > I wasn't sent any floppy at all) then after looking like it's going to > load..it then tells me it can't find any large capacity storage devices. I > am getting the run around from tech. support. > I have been down for 2-1/2 weeks. Is there any way to save the data on my > H/D? > What can/must I do to get this box up and running? > PLEASE note***Any help offered should be simple as I don't quite > understand all the technical jargon you guys are capable of. > Thanks, > > -- > Mark
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