Re: Need MVP Help with Scanner
From: John Williams (john_at_nospamplease.com)
Date: 07/07/04
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Date: Wed, 07 Jul 2004 03:36:52 GMT
Nothing appears in Scanners and Cameras. Both the downloaded and CD
"drivers" are ".exe programs" rather than the actual drivers. When I run
either, some files load and the program stops and says "plug in the scanner
now", which I do. After loading, I check device manager and find an
"Unknown device" entry has been added to "USB Sereal Bus Controllers" and,
when I check properties for this unknown device it says, "no drivers are
installed for this device". Then, if I open Photo Suite III and try to set
up to scan, one Twain device is listed - "Scan Manager". Then, if I select
it and try to scan, I get a "scanner not found" error message.
If I unplug the scanner, the "unknown device" entry is removed and, if I
uninstall the program, "Scan Manager" no longer appears in the Twain device
list in Photo Suite.
Please note that I had the scanner working once. When it was working, I had
a second choice in the Twain list. Whatever it was, I took it to be for the
scanner, selected it and scanning was fine. I bombed things executing a
Text Bridge program and choosing a scan type from a list presented which I
probably shouldn't have. Also, it's a USB 1 port.
As for chipset drivers, since the thing worked once, are they apt to have
been impacted? Also, I don't know how to install chipset drivers anyway.
As for trying it on another computer, I have a working-fine scanner on my
Win98 desktop and really don't want to chance messing that up.
Yes, I could do a clean install. But, if it comes down to that, I may just
forget about installing a scanner on my laptop.
Thanx again for your help, Nathan.
John Williams
----------------------------------------------------------------------------
-----
"Nathan McNulty" <525676@betaweb.com> wrote in message
news:OfcnPK7YEHA.3112@TK2MSFTNGP09.phx.gbl...
> OK, here comes a series of questions :)
>
> 1. Does the scanner even show up? Go to Control Panel, then to Scanners
> and Cameras. Now try to Add Device. Use the drivers from the CD.
> 2. Is this scanner USB 2.0? Have you tried installing your latest
> chipset drivers to make sure the motherboard is functioning proplery?
> 3. Have you tried installing this scanner on a different computer and
> gotten it to work since you've encountered problems?
> 4. If it works on other computers, you may want to consider a clean
> install of Windows (meaning format the harddrive, and reinstall
> Windows). If you chose to do this, make a good backup of your data (I
> always forget).
>
> Also, try Start-Run-devmgmt.msc and see if you can find the device in
> there or if maybe it is showing up with an error.
>
> Nathan McNulty
>
> John Williams wrote:
>
> > Thanx for the suggestions, Nathan. Unfortunately, they didn't work.
> >
> > Thanks muchly,
> >
> > John
> > "Nathan McNulty" <525676@betaweb.com> wrote in message
> > news:%23A$N6dyYEHA.3804@TK2MSFTNGP10.phx.gbl...
> >
> >>I have a Microtek scanner that required booting into Safe Mode and
> >>installing the latest software to properly update the TWAIN drivers.
> >>Try doing this. Uninstall the software with the scanner disconnected.
> >>Boot into Safe Mode, install the drivers again, REBOOT, then once
> >>Windows is loaded, plug in your scanner and see if that helped. Also,
> >>installing the latest driver may not be the answer, try the software
> >>that came with it if the new drivers don't work. Just repeat the above
> >>steps and install with the original if the first try doesn't work.
> >>
> >>Nathan McNulty
> >>
> >>John Williams wrote:
> >>
> >>
> >>>I've done what you suggest many times. I suspect some switch or
> >
> > registry
> >
> >>>entry is not being reset properly. If so, I need help from someone who
> >
> > has
> >
> >>>a deep understanding of drivers and their installation. Can you steer
> >
> > me
> >
> >>>towards a source of such knowledge? (Perhaps another MVP)
> >>>
> >>>Thanx.
> >>>
> >>>John
> >>>"Carey Frisch [MVP]" <mrxp2004@nospamyahoo.com> wrote in message
> >>>news:OG$D4JfYEHA.996@TK2MSFTNGP12.phx.gbl...
> >>>
> >>>
> >>>>Physically disconnect your scanner from your PC, uninstall it's
> >
> > software,
> >
> >>>>then download and reinstall the software.
> >>>>
> >>>>Driver Download
> >>>>http://www.scanner-drivers.com/drivers/119/119099.htm
> >>>>
> >>>>--
> >>>>Carey Frisch
> >>>>Microsoft MVP
> >>>>Windows XP - Shell/User
> >>>>
> >>>>Be Smart! Protect your PC!
> >>>>http://www.microsoft.com/security/protect/
> >>>>
> >>
>
>>>-------------------------------------------------------------------------
-
> >>>
> >>>--------------
> >>>
> >>>
> >>>>"John Williams" <john@nospamplease.com> wrote in message:
> >>>>news:4ZVFc.384$sD4.380@newsread3.news.atl.earthlink.net...
> >>>>
> >>>>| Memorex 6142U with driver software downloaded.
> >>>>|
> >>>>| I had this working once and scanned a few items successfully but
> >>>
> >>>clobbered
> >>>
> >>>
> >>>>| things trying to use TextBridge, a program on the Memorex disk. So,
I
> >>>
> >>>know
> >>>
> >>>
> >>>>| the driver should load and recognize the scanner.
> >>>>
> >>>
> >>>
> >
| --------------------------------------------------------------------------
> >
> >>>--
> >>>
> >>>
> >>>
> >
> >
> >
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