RE: External drive not detected

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From: BAR (BAR_at_discussions.microsoft.com)
Date: 07/05/04 

Date: Mon, 5 Jul 2004 16:51:03 -0700

Go back to the store: bu an external drive case [one with all the Drivers for the external drive - they'll be USB and / or firewire drivers] and a separate Hard Drive.

Take 5 minutes, plug in the hard drive and plug it into your Toshiba at the store.

If it doesn't work then try another case until one works.

It should not be a difficult process, but buying separate case and HDD will save you oney.

I build these for my clients as a backup solution and they cost me <US $ 160 using 120Gb HDDs.

"Paul B." wrote:

> I recently purchased an external hard drive, IOGear ION
> 250GB, Model No. GHD135C250. My Toshiba Satellite
> (laptop) 1905-S301 running XP Home will not detect it. I
> plug it in, and nothing happens. I ran through all of the
> USB hardware troubleshooting steps for XP.
>
> The USB 1.1 port works, as evidenced by the computer
> detecting other devices and by the device manager not
> finding any problems with the BUS or the device.
>
> I also tried plugging it in through my ILink port by using
> a Firewire-ILink plug--to no avail.
>
> I called IOGear, and they're not much help. They said the
> drive was probably defective--I returned it, received a
> new one, and the new one doesn't work either.
>
> Does anyone have any ideas?
>
> (IOGear does not have any drivers for XP for this drive,
> only 98SE, which will not install on XP)
>
> Paul
>

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