Re: Need MVP Help with Scanner
From: Jupiter Jones [MVP] (jones_jupiter_at_hotnomail.com)
Date: 07/05/04
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Date: Mon, 5 Jul 2004 15:06:12 -0600
John;
Uninstall the driver as much as you can and disconnect the scanner.
Start/Run
Type "regedit" ENTER
Navigate to HKEY Local Machine\System\CurrentControlSet\Enum\USB
Under USB there will be one or more "Vid_****&pid_****"
Open them up one at a time until you find the one for your scanner.
Then delete that Vid key under USB
Following this should be safe but back-up the registry just in case:
http://support.microsoft.com/?kbid=322756
Try installing the scanner on another computer.
Otherwise contact the scanner manufacturer, something may be wrong
with the scanner.
-- Jupiter Jones [MVP] http://www3.telus.net/dandemar/ "John Williams" <john@nospamplease.com> wrote in message news:EuyFc.23896$bs4.18088@newsread3.news.atl.earthlink.net... > I posted a problem with installing a scanner 7/1 at 8:40AM and have received > no responses to date. This is a plea for an MVP to please responsd. > > Incidentally, I've found that if I plug the scanner into the computer with > no driver installed, it is recognized as an "unknown device" just like when > I plug it in when called for by the driver installation program. > > Thanks in advance. > > John > >
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