windows wont start
anonymous_at_discussions.microsoft.com
Date: 06/02/04
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Date: Wed, 2 Jun 2004 14:22:54 -0700
>-----Original Message-----
>A few days ago, I came home to find my computer more or
>less non-functioning. The taskbar and desktop icons had
>disappeared, and some of the running programs had shut
>down (but not all of them). There was a message on the
>screen stating that there had been a problem or error of
>some sort with symantec anitvirus and the computer had
to
>shut down. I clicked ok, and several minutes later
>nothing had changed. So I attempted to restart using
ctrl
>alt del, which was also unsuccessful. As the task bar
was
>gone, I couldnt shut done using windows, and the start
>menu keys appeared to be diasabled as well. Finally I
had
>to turn off without shutdown. I then tried to start up,
>and now the computer is stuck in a cyclë: it attempts to
>restart, goes to a black menu stating that start up
>failed, would I like to try to start normally, or in
last
>good configuration, or in one of the safe modes? There
is
>also a 30sec countdown to restart normally. None of the
>options work. They all attempt to start, then flash a
>blue screen too quickly to read (although we have
managed
>to make out a few words, namely anti virus, run, and
>failed), then it shuts off and starts over with trying
>again and going to the same black screen with the
original
>options. I have also tried all the f8 options, all of
>which do the same cycle to the blue screen and then to
the
>black. The countdown on the black also does the cycle.
>
>In the week leading up to this, I had recieved several
>times upon startup the box saying windows had recovered
>from a serious error. I sent the error report, and was
>told by microsoft that the problem had to do with the
>synaptics touch pad (it is a laptop), although the touch
>pad seemed to be functioning normally. All virus scans
>came up clear the day before. I have been advised that,
>since my virus definitions weren´t up to date, although
I
>used an online virus scan, that one still could have
>slipped through.
>
>I am running XP home. Thank you so much for any help or
>tips you can give. The main objective is, I need to
>retrieve 2 files, and then I can simply restore the
>system. If I can somehow obtain the 2 files, I don´t
care
>if the only option is to reinstall windows. So, if
anyone
>has any ideas on how to get to those files (they are in
my
>documents), I would be very grateful.
>
>Thanks again! Please feel free to email the given
address
>with any and all suggestions.
>
>.
>Hi, just a quick note, I recently had a similar failure,
total brain storm of the PC I think but anyways the
recovery is simplicity in itself, if you have your XP
disc, insert it and let it begin setup normally, during
this you will be asked to choose three options one of
which is to repair your XP installation, wordings vary
but the message is the same, selct this and the set up
will look over your Hard drive for the installation then
ask you if you wish to begin, select yes and let it do
it's stuff, it will first delete a whole shed load of
files then reinstall the required 'GOOD' copies then
proceed to install a fresh copy of XP, however the good
point of this is that it also hooks into all the programs
and files you have on the drive and when you have
completed the installation these should be available to
you as normal.
However I have found that MS are not often wrong, it they
say that the error message you had befoe relates to the
keyboard it probably does and it has either failed or is
in the process of failing, if you do get up and running I
suggest you instantly make a data backup disc and store
this for future tranfer to a new or repaired unit.
Best of luck.
Blackjack
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