windows wont start
From: Dominic Barker (Supercomputeruk_at_hotmail.com)
Date: 06/02/04
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Date: Wed, 2 Jun 2004 12:09:54 -0700
Have you tried the XP recovery console from the cd, as
this will allow you to copy these 2 files across to a
floppy or another hard drive.
>-----Original Message-----
>A few days ago, I came home to find my computer more or
>less non-functioning. The taskbar and desktop icons had
>disappeared, and some of the running programs had shut
>down (but not all of them). There was a message on the
>screen stating that there had been a problem or error of
>some sort with symantec anitvirus and the computer had to
>shut down. I clicked ok, and several minutes later
>nothing had changed. So I attempted to restart using
ctrl
>alt del, which was also unsuccessful. As the task bar
was
>gone, I couldnt shut done using windows, and the start
>menu keys appeared to be diasabled as well. Finally I
had
>to turn off without shutdown. I then tried to start up,
>and now the computer is stuck in a cyclë: it attempts to
>restart, goes to a black menu stating that start up
>failed, would I like to try to start normally, or in last
>good configuration, or in one of the safe modes? There
is
>also a 30sec countdown to restart normally. None of the
>options work. They all attempt to start, then flash a
>blue screen too quickly to read (although we have managed
>to make out a few words, namely anti virus, run, and
>failed), then it shuts off and starts over with trying
>again and going to the same black screen with the
original
>options. I have also tried all the f8 options, all of
>which do the same cycle to the blue screen and then to
the
>black. The countdown on the black also does the cycle.
>
>In the week leading up to this, I had recieved several
>times upon startup the box saying windows had recovered
>from a serious error. I sent the error report, and was
>told by microsoft that the problem had to do with the
>synaptics touch pad (it is a laptop), although the touch
>pad seemed to be functioning normally. All virus scans
>came up clear the day before. I have been advised that,
>since my virus definitions weren´t up to date, although I
>used an online virus scan, that one still could have
>slipped through.
>
>I am running XP home. Thank you so much for any help or
>tips you can give. The main objective is, I need to
>retrieve 2 files, and then I can simply restore the
>system. If I can somehow obtain the 2 files, I don´t
care
>if the only option is to reinstall windows. So, if
anyone
>has any ideas on how to get to those files (they are in
my
>documents), I would be very grateful.
>
>Thanks again! Please feel free to email the given
address
>with any and all suggestions.
>
>.
>
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