Re: Visioneer 7100 Scanner Problem

From: Mike (mike.hall.mail_at_sympatico.ca)
Date: 05/31/04 

Date: Mon, 31 May 2004 10:05:45 -0400

Scott

Did you read the manual first..

When installing USB devices, YOU INSTALL THE DRIVERS AND SOFTWARE BEFORE YOU
PLUG THE SCANNER IN..

READ THE F#$KING MANUAL..

"Scott Henrichs" <scott_henrichs@charter.net> wrote in message
news:10bl2gqbfcmfi26@corp.supernews.com...
> Just bought a new Visioneer 1 touch scaner today from CompUSA. Plugged
> it into the USB port and WinXP had no problem recognizing and installing
> it. Then installed the software and then try to scan. Doesn't work. I
> hit preview or scan in Visioneer's software program and get the
> following error:
>
> "An unkown error has occured.
>
> The program has encountered an unkown error with the selected settings.
> Reset the selected paramaters and try again."
>
> I've tried hitting the reset button on Visioneer's parameter settings
> with no help. When I try using Windows own scaning software or Jasc's
> Paint Shop Pro to acquire an image, I hit prieview or scan and sounds
> like its about to start, the light bar on the scanner moves about 1 inch
> and then hangs up. I have to ctrl alt delete to shut down the program
> after that. I checked Device Manager and it said the scanner is working
> fine. The greeen light (not yellow) is showing on the scanner. I have
> no other scanners or cameras installed or plugged in. I've tried
> updating to the latest driver from Visioneer's site with no success.
> Any suggestions? Could this be a hardware issue that I should take back
> to the store for a replacement?
>

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