Lost CD-ROM drive functionality . . !

From: D Carlisle (anonymous_at_discussions.microsoft.com)
Date: 05/13/04 

Date: Thu, 13 May 2004 09:06:05 -0700

I found that installing the 837272 hotfix would affect
functionality of the cd-rom via windows explorer. When
attempting to browse a CD via exploere, I would get
an "access failed" message, however, Nero burning rom
could read the session info and the drive appeared to spin
up properly. I also solved my problem by rolling back the
system, but then I worked my way back through all the
hotfixes that were installed after the successfull roll
back point and discovered that 837272 was the offending
fix. Since the automatic updater doesn't offer an easy way
to read the full details about each hotfix it is trying to
install, I didn't notice that 837272 wasn't fully tested
by SQA prior to release and was only intended to be a
conditional patch for those experiencing issues.

Hope this info helps someone else. I tore my hair out for
several days on this one.

Regards,
Dan

>-----Original Message-----
>I'm running XP home with SP-1 installed. I've had all of
>the critical updates installed as well . . .at least I've
>had them installed.
>I've had to revert to using the RESTORE function sevral
>times to get my drive drivers back and working . . .Well
>almost.
>
>I had to RESTORE several times to the same point intime
>due to the consistant loss of driver capability over a
>very short period of time.
>
>When I perform a RESTORE, the MS supplied updates are
>lost and must be redownloaded. It seems that my AVG
>supplied anti-virus software is also taken back to the
>RESTORE point. Thus my system becomes suseptable to
>viruses. Yes, I caught hold of SASSER during one of my
>RESTORE exercizes. I used your sources to remove the
>infection and updated my AVG software; but my two CD-ROM
>drives are back off line.
>
>I have no way to get them working from the DOS prompt as
>my drive is set to NTFS and DOS is blind to that file
>structure. How can I D\L the proper drivers directly from
>MS and what drivers should I be looking for?
>
>----------------------------------------------------------
>Below is a summary of my efforts to get my two CD-ROM
>drives back and running properly. I've used
>
>LG CD-ROM-8320B Properties [APP Menu.]
>
>Device status error message:
>
>Windows cannot load the device driver for this hardware.
>The driver may be corrupted or missing. (Code 39)
>
>Click Troubleshoot to start the troubleshooter for this
>device.
>----------------------------------------------------------
>-----
>Driver File Details [APP menu] (drivers loaded for each
>of two drives.)
>
>C:WINDOWS\System32\DIVERS\cdrom.sys [MS
>supplied driver ver. 5.1.2600.1106]
>C:WINDOWS\System32\drivers\drvmcdb.sys [VERITAS
>Software, Inc. ver. 3.21.05b]
>C:WINDOWS\System32\DIVERS\imapi.sys [MS
>supplied driver ver. 5.1.2600.1106 (xpsp1.020828-1920]
>C:WINDOWS\System32\DIVERS\PxHelp20.sys [VERITAS
>Software, Inc. ver. 2.02.27b]
>C:WINDOWS\System32\DIVERS\redbook.sys [MS supplied
>driver ver. 5.1.2600.1106 (xpsp1.020828-1920]
>C:WINDOWS\System32\DIVERS\sscdbhk5.sys [VERITAS
>Software, Inc. ver. [1.10.46a]
>C:WINDOWS\System32\DIVERS\storprop.dll [MS supplied
>driver ver. 5.1.2600.1106 (xpsp1.020828-1920]
>----------------------------------------------------------
>----------
>
>Both CD-ROM drives have the same set of drivers. The
>second drive is a CDR\RW drive by HP model number 9100.
>
>.
>

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