Re: MP3 HARDWARE AND DRIVER WON'T LOAD
From: Lance Zielinski [MSFT] (lancez_at_online.microsoft.com)
Date: 05/03/04
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Date: Mon, 3 May 2004 10:59:40 -0700
Hi Juienne,
I have a few questions/suggestions for you:
Can you please let me know what the specific errors you encountered with
Win2K were?
Have you made sure to install the latest service pack and updates for
Win2K?n If not, please make sure you are on the current service pack and
have all critical updates and any recommended USB updates installed.
Did you use a driver from the vendor's web site, or the built-in drivers in
Windows to connect the player to the system? If there is a vendor driver
available, I'd recommend you use it.
Which MP3 player are you experiencing this problem with, what's the make and
model? I'd recommend checking out the vendor's support FAQ's and see if
they have a regular issue with their device and Win2K. Sometimes vendors
have their own solutions and diagnostic utilities resolve issues with their
hardware.
As for your question about self powered USB ports, all USB ports are
technically self powered. A non-powered USB hub will only reduce the
voltage that you get from the port. The more devices plugged in to the hub,
the less amount of voltage will be available for the devices connected to
it. I'd not recommend it, as most USB devices actually rely on this power,
such as your mouse, pen drives, etc.
Please post back with feedback from my questions and suggestions and we can
go from there. :-)
Thanks!
-- Lance Zielinski Microsoft Corporation This posting is provided "AS IS" with no warranties, and confers no rights. ===================================================== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue. ===================================================== "Julienne" <anonymous@discussions.microsoft.com> wrote in message news:6B1D2C3A-5ADF-4821-929C-B93AC1BEC4A0@microsoft.com... > Lance: > > I have Windows 2000 and I think I have the same kind of problem. I've > tried troubleshooting the device like Danny did, and my mp3 player did > install one time, but I couldn't put any files into the removable drive. > Then, I got several errors and it seems that the mp3 file included with my > mp3 player was lost. However, when I turn on my mp3 player, the song is > still on there. After this time, I've been having different problems, such > as seeing the drive but not being able to copy files to it, or not being > able to "unplug/eject" it (nothing happens when I try to "stop" my mass > storage device), or it just won't install at all. I looked up the USB port > that my mp3 player was plugged into under Device Manager, and it says that > the port is self-powered. Do you think I need to get a USB hub that isn't > self-powered? Would that solve my problem? > > ----- Lance Zielinski wrote: ----- > > Hi Danny, > > I'd like you try installing an optional Windows Update that replaces > your > Windows XP USB drivers. > > Go to http://windowsupdate.microsoft.com > Click on Windows XP > Find the item titled "Recommended Update for Windows XP SP1 > (KB822603)" and > click Add > Click Review and Install Updates > Click the Install Now and follow the instructions on the screen. > > After you've gotten this update installed, try plugging in your MP3 > player > and see what happens. > > Another question, are you using a self-powered USB hub on your system? > If > so, there's a possibility that you may be experiencing some power loss > and > not connecting properly. I've experience this, a replacement USB hub > (that > was powered) took care of the problem. > > Hope that helps! Please let me know if these suggestions worked for > you. > > > -- > Lance Zielinski > Microsoft Corporation > > This posting is provided "AS IS" with no warranties, and confers no > rights. > > ===================================================== > > When responding to posts, please "Reply to Group" via your newsreader > > so that others may learn and benefit from your issue. > > ===================================================== > > > "Danny" <d_saroopchand@hotmail.com> wrote in message > news:5f5601c3e62a$c2de4f70$a101280a@phx.gbl... > > I have a new Coby MP-C640 Mp3 player (USB Mass Stoage > > Device) and when I hook it up to the computer with the > > USB cable the hardware/Driver is supposed to load itself. > > But every time I hook it up the computer makes a sound > > showing that it dectects it but it won't load. I've gone > > to the device manager and it said "This device cannot > > start. (Code 10)" I've done all the troubleshooting XP > > says to (uninstall then reinstall, disconnect device then > > reconnect, restart then disconnect and reconnnect). I > > hooked up the mp3 player to my friends laptop and it did > > exactly what it was supposed to. One time on my computer > > I did and XP system update, which was a HighMat > > extension, and had to restart the computer and then some > > how it worked (I don't think that the system Update made > > the device work though). BUT after trying to used the mp3 > > player again it went back to doing the same thing, the > > hardware won't install and driver wouldn't load. PLEASE > > help me if you have a possible solution to this problem, > > I would greatly appreciate it. > > >
- Next message: anonymous_at_discussions.microsoft.com: "unable to install VGA controller (vga compatible) driver"
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