RE: Lexmark 3150
From: William Wang[MSFT] (v-rxwang_at_online.microsoft.com)
Date: 04/20/04
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Date: Tue, 20 Apr 2004 06:47:43 GMT
The issue is possible caused by some corruption of
the print job in memory on the computer, or
corruption in the spool file. It is sometimes
possible to clear the queue by restarting the Spooler
service. If that does not correct the issue, then the
computer should be rebooted to clear the memory
segment being used to store the print job.
To restart the Spooler service, follow these steps:
1. To stop the Spooler service, type the following
command at the command prompt, and then press ENTER:
"NET STOP SPOOLER" (without the quotation marks)
2. To start the Spooler service again, type the
following command at the command prompt, and then
press ENTER:
"NET START SPOOLER" (without the quotation marks)
I agree with Cari that we continue to work on this
issue in the appropriate newsgroup -
microsoft.public.windowsxp.print_fax. I've also
noticed that Cari has already replied to your thread
and that you are going to try the suggestions
provided by Lexmark. If you would, let's focus on
that thread so that we can concentrate fully on your
issue.
Sincerely,
William Wang
Microsoft Online Support Engineer
Get Secure! - www.microsoft.com/security
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--------------------
>From: <gch@ggi.ca>
>Subject: Lexmark 3150
>Date: Fri, 16 Apr 2004 11:02:31 -0400
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>
>posted this in xp print_fax but as this is a managed
newsgroup I'll put it
>here too
>
>Installed XP ProSP1 from the ground up on new
hardware (Intel 865 chipset),
>all post sp critical hotfixes installed. Then
installed a Lexmark 3150 per
>the Lexmark instructions (i.e. cancelled all the
'found new...' messages).
>Everything went smoothly, no problems, printer
prints, scans, faxes, does
>OCR and all that wonderful stuff.
>
>However, when I print the job won't delete from the
spool after printing is
>complete, it just sits there with the status message
'deleting'. To get the
>job to delete I have to cycle the printer (this
works most of the time,
>sometimes I have to stop the spooler, delete the spl
files then boot).
>
>Needless to say I think this is a stupid solution
(the Lexmark tech support
>people appear to think this is a good solution as
this is what they've
>advised me to do - hard to believe that they'd see
that as a solution but go
>figure <hey, some people think the earth is flat so
what can I say?>).
>
>I've reinstalled many times (even followed the
instructions from the guy at
>shaw.ca) and run into the same problem - I'm
starting to get really p*&%$d
>with it. In fact one of the reasons for installing
on new hardware was the
>thought that my old hardware was the source of the
problem - silly me (at
>least I ended up with a faster box).
>
>I note that in the advice tendered here we're told
to not connect the
>printer until told to do so by the installation
program. This is not what
>the Lexmark guides say (they say: connect printer,
ignore detections,
>install from supplied CD). In fact if you wait for
the install to ask for
>the printer to be connected you'll wait a long time
because it never does -
>in addition at one point it tries to install the fax
software but that fails
>because (you guessed it) it can't detect a printer;
this kills the whole
>install and you've really got a mess on your hands.
>
>I see similar kinds of problems (but not quite like
this) reported in the
>print_fax group but there appears to be a lack of
solid solutions. Could
>this be USB related (I've a satellite modem and
mouse on usb as well as the
>printer) or
>has Lexmark sold me junky hardware and/or software?
>
>Perhaps the problem resides in the 'all-in-one'
software from Lexmark (it
>creates many services) so I'd like to try to just
install the printer
>drivers and the twain driver and leave the Lexmark
stuff (s***t?) out but
>it's not clear to me which files go where - any
advice on how to do that
>would be appreciated.
>
>ta!
>
>
>
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