Re: DVD Rom and CD Rom no longer working

From: Shenan Stanley (news_helper_at_hushmail.com)
Date: 04/11/04 

Date: Sun, 11 Apr 2004 02:52:46 -0500

Duke wrote:
> I've lost access to both my CDRW and DVD Rom. I know they still work
> and I can even boot them from BIOS but thats really all I can do.
>
> In the Windows XP Home Device Manager I get the following error
> message:
>
> Windows cannot start this hardware device because its configuration
> information (in the registry) is incomplete or damaged. (Code 19)
>
> Click Troubleshoot to start the troubleshooter for this device.
>
> Of course Troubleshooting never works and I can't seem to locate an
> updated driver.
>
>
>
> In System Information I get the following message: Failure using the
> VxD Loader.
>
> I'm really at my wits end here. BIOS recognizes both drives and
> indicates no problem with them. Windows indicates it has inomplete or
> damaged registry values.
>
> I've tried re-installing Windows XP with the 6 boot up 3.5" floppy
> disks that are supposed to give access to your CD Roms. This hasn't
> worked either.
>
> Any ideas?
>
>
> If you respond to me via e-mail, please address your message as CD
> Rom Fix. Anything else that says Microsoft is quickly deleted due to
> all the floating viruses using Microsofts name.

1) Log on with Administrative Privileges

2) Open the Registry Editor:
  a) Go to Start then select Run.
  b) Type regedit and click OK.

3) Backup you registry by:
  a) Highlight My Computer by clicking on it once.
  b) Click File (Windows XP) or Registry (Windows 2000), then Export
Registry File.
  c) Select export range All; to ensure your entire registry is backed up
completely.
  d) Select where you would like to save this backup, name the File, and
Click on the SAVE button.

4) Remove the Upperfilters and Lowerfilters values:
  a) Go to
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\
    {4D36E965-E325-11CE-BFC1-08002BE10318}
  b) Highlight this key by left clicking on it once.
  c) On the right hand side delete the values Upperfilters and Lowerfilters.

5) Restart your computer.

Or try this:

http://www.dougknox.com/

Select 'Windows Utilities' and scroll down to 'Restore CD/DVD drives to
Windows Explorer.'
Perhaps his utility will do the trick. =) 

-- 
<- Shenan ->
--