Re: HP 3300C Scanner
From: Karl (anonymous_at_discussions.microsoft.com)
Date: 03/23/04
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Date: Mon, 22 Mar 2004 20:15:38 -0800
G.R.
I am going to try again as you suggest, although I must
admit to a maximum degree of frustration. I do have one
question. I have gone the route of cleaning the registry
according to the instructions given by HP before. I also
found a VID_0000&PID_0000 USB folder under
HKEY_CURRENT_CONFIG / Enum / USB. Do you know if that
should be removed also? I have removed any PID_0205
entries when clearing the registry of HP remnants. If
the PID_0000 entry is found in the HKEY_LOCAL_MACHINE it
is supposed to be deleted.
I have 5 folders under Hewlett Packard in
HKEY_LOCAL_MACHINE / Software. They are:
BOD
HP PrecisionScan LT
HPF
ImageServer
ScanJet
How much of this should I delete? The HPF contains what
appears to be the code for my printer (I have an HP 722C)
and I would assume that I need to leave that well enough
alone.
The other question I have is which driver should I let XP
install the first time, the one with oem or the 3300
one. Should I load the OEM first and then the 3300.inf
which appears to have a newer date on it? I have been
trying to diligently follow all directions in this
process and so far no luck. At least everything else
remains functional, but this has really used up a lot of
my time.
>-----Original Message-----
>
>"Karl" <anonymous@discussions.microsoft.com> wrote in
message
>news:c73601c40fbc$05473ec0$a001280a@phx.gbl...
>>
>> >-----Original Message-----
>> >
>> >"Karl" <anonymous@discussions.microsoft.com> wrote in
>> message
>> >news:c29701c40f09$efd6ca90$a001280a@phx.gbl...
>> >>
>> >> >-----Original Message-----
>> >> >
>> >> >"Karl" <anonymous@discussions.microsoft.com> wrote
in
>> >> message
>> >> >news:10ea801c40ec0$6ea87520$a101280a@phx.gbl...
>> >> >> No matter what I have tried in terms of driver
>> installs
>> >> >> or uninstalls, with or without the updated
software
>> >> from
>> >> >> HP I cannot get the scanner to work with XP
>> >> >> Professional. It worked before an upgrade from
ME
>> and
>> >> >> will work on another PC that we have running XP,
so
>> I
>> >> am
>> >> >> confident that it is a driver issue. If I
install
>> the
>> >> >> software in Safe Mode, the software itself will
work
>> >> >> without the scanner. I have tried several
>> workarounds
>> >> >> from HP, but all to no avail. Does anyone have
any
>> >> >> suggestions? I am using the sj650en.exe software
>> and
>> >> >> driver package from HP which is supposed to be
the
>> >> latest
>> >> >> available software and XP compatible. I have
tried
>> in
>> >> >> regular or compatible mode with the software and
no
>> >> >> luck. When I try to start the Precision Scan LT
it
>> >> just
>> >> >> hangs and goes nowhere. Same with the Copy
>> software.
>> >> >
>> >> >I have the same scanner and XP Pro. At times when
>> moving
>> >> USB devices to
>> >> >different ports I have had a hard time getting the
>> 3300c
>> >> to work. The best
>> >> >troubleshooting advice is on this link:
>> >>
>http://h20015.www2.hp.com/hub_search/document.jhtml?
>> >> docName=bps03850 If you
>> >> >follow the suggestions you'll get the scanner
working.
>> >> Good luck!
>> >>
>> >> G.R.
>> >> Thanks for the suggestion. I went to the website
and
>> >> printed off the instructions. These are very much
the
>> >> same as the instructions I received from HP via the
web
>> >> and still no luck. The difference was the renaming
of
>> >> the Twain_32 folder. I had my fingers crossed that
>> this
>> >> would do the trick, but it didn't. For some reason,
>> the
>> >> scanner just won't initialize after trying
everything.
>> >> Is there anything "administratively" with XP
>> Professional
>> >> that I might have done inadvertantly that would
cause
>> the
>> >> scanner not to function properly. All the USB
devices,
>> >> scanner, etc. all show OK in Control Panel, but the
HP
>> >> 3300C will not start scanning or copying. If you
have
>> >> any other suggestions, I would appreciate it.
Thanks
>> >> again for trying to help me.
>> >>
>> >> Karl
>> >> >
>> >The last time I tried getting the scanner set up with
XP
>> it took me quite a
>> >few tries. No matter what I did it would not work.
>> Finally I tried Device
>> >Manager, Imaging devices, Hp SJ 3300c, right click on
>> it, select Update
>> >driver. When the wizard starts , select Install from a
>> list or specific
>> >location (Advanced). Point to the location where the
>> unpacked sj650
>> >software is located and when the Compatibilty window
>> shows up hit Continue
>> >anyway. After restart the PC. This might take a few
>> tries but at the end it
>> >does work. My 3300c has been working everytime for
over
>> a month now.
>> >
>> >
>> >.
>> >I have tried and tried and no luck. I even tried
>> redownloading the sj650en.exe and no luck. Not sure
what
>> I could try next. I do know that the software itself
>> appears to work if there is no scanner. But as soon
as I
>> try to load the drivers, then the software locks up
with
>> the opening window. And that is as far as it gets.
I'm
>> starting to think that the 3300C is only marginally
>> compatible with XP Professional. But, thanks any way.
>I know your frustration because it happened to me. I
also have XP Pro and
>swore never to buy HP products again because of this
same issue. It took me
>a lot of tries to get the 3300c to work.
>Uninstall the software and scanner as per the HP
instructions including
>cleaning the registry (making sure that all PID_0205 in
all USB entries are
>deleted in case you switched USB ports), the
installation folders and the
>Twain files. Unplug the scanner's power supply. Reboot
the PC. Install the
>PrecisionScan software. Restart. Plug in the power to
the scanner. When the
>Hardware detected window shows that the scanner is found
and installs the
>drivers, restart again. Before you use the scanning
software do the driver
>upgrade. Now you should be able to use the scanner. It's
a lot of
>contortions to go through to get the scanner to work.
>
>
>.
>
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