Re: Can't boot into Safe Mode
- From: "skeet3" <adssuck@xxxxxxxxxxx>
- Date: Wed, 11 Nov 2009 10:07:14 -0500
See inserts after your questions!
"Jose" <jose_ease@xxxxxxxxx> wrote in message
news:0ec6c4b4-31ac-4e82-b1c7-0544efb69ca0@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
On Nov 10, 1:23 pm, "skeet3" <adss...@xxxxxxxxxxx> wrote:
On the battle with the malware - I won. Info from system as follows:
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name XXXXX
System Manufacturer Dell Inc.
System Model Dell DM051
System Type X86-based PC
Processor x86 Family 15 Model 4 Stepping 4 GenuineIntel ~2793 Mhz
BIOS Version/Date Dell Inc. A05, 3/31/2006
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name xxxxxxxxxxx
Time Zone Eastern Standard Time
Total Physical Memory 512.00 MB
Available Physical Memory 214.15 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.95 GB
Page File Space 1.22 GB
Page File C:\pagefile.sys
That information all looks reasonable from here.
See how those particular two malware scans run.
((I actually used Spybot and Malwarebyte scans to remove the problem
malware - it seems very doubtful that the malware I had would be causing the
safe mode problems))
In your debugging efforts, did you adjust any of the Startup and
Recovery settings for System failure and/or Write debugging
information?
((I really haven't done a lot of debugging. I've uninstalled IE8 including
updates and ran hardware diagnostics using Dell CD that came with computer -
no problems detected - but there is still no change in the inability to
boot into safe mode.))
In your debugging efforts, did you use msconfig to adjust anything on
the BOOT.INI tab?
((The only thing I used msconfig for was to initiallly disable the malware
executable in the startup group. I actually disabled this executable before
I ran any malware scans because I recognized it as being a problem. No
changes were made to boot.ini))
Do you have Recovery Console installed as a boot option, a bootable XP
installation CD or a bootable XP Recovery Console CD from which to run
chkdsk /r?
((I have no recovery console in boot options and only XP CD is the OEM
reinstallation disk, which I really don't want to use. I'm not sure exactly
how long I've had the problem of being unable to boot into safe mode - I've
used it very little. My system originally came with XP Pro, SP2 - and the
only major changes I've made other than all the MS updates occurred several
months ago - the system came with an onboard CD writer. I started having
problems with the system finding the CD writer drive on restarts. the
writer was also giving me intermittent problems with creating CD's. I
finally got fed up with it's antics disabled it in device manager, unplugged
it from the motherboard and disabled it in the BIOS. However, I did not
remove it from the cabinet. Could this have something to do with the safe
mode problem? It sure hasn't effected the normal windows startup or
operation. For the record, when I try to boot into safe mode, I get a blue
screen of death with a stop error identified as 0x0000007E, 0xc0000005,
0x80537009, etc.))
.
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