Re: Utility Backup will not load

Do I need to be in safe mode when I make the changes you listed below. If so
do I then go to the prompt to start in normal mode and then reboot.
--
James B


"Pegasus [MVP]" wrote:

Your report suggests that you either have some agent on your machine that
interferes with ntbackup or that your registry is damaged, perhaps by some
registry cleaner you might have used. I suspect the former. Try this:
1. Physically disconnect your machine from the Internet.
2. Run msconfig.exe via the Start/Run facility.
3. Remove all ticks under the Startup tab.
4. Click the Services tab.
5. Tick the box that will hide all Microsoft services.
6. Untick all remaining ticks.
7. Reboot the machine into Normal Mode.
8 Check if ntbackup runs. If it does, restore the tick marks in batches of 4
until you have located the culprit.

Do not reconnect the machine to the Internet until you have restored the
various ticks.

"James SB" <JamesSB@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:9061C4B1-3C78-4F85-A50E-E5CA7609F5D6@xxxxxxxxxxxxxxxx
I did manage to boot into safe mode
After I went start-run and typed in the code you gave me it gave the
response that I listed.
After the prompt I did get back the backup screen came up while in safe
mode
and was able to operate backup utility normally.
Then when I went back to normal mode you are correct that backup wouldn't
operate.
I was unable to open the external hard drive in normal mode if that is
RMS.
Where do I get to the command prompt to check on RMS?
--
James B


"Pegasus [MVP]" wrote:

Your response is ambiguous in many ways, which forces me to make several
guesses. Please comment on them::
1. You managed to boot into Safe Mode.
2. You could not initially run ntbackup.exe while in Safe Mode.
3. You launch RMS while in Safe Mode.
4. You were able to run ntbackup and restore the files you needed.
5. While in Normal Mode, ntbackup still refuses to run.
6. While Normal Mode, RMS does/does not run.
You can see if it runs by typing this command at the Command Prompt:
net start | find /i "removable"
You can start it by typing this command at the Command Prompt:
net start "removable storage"


"James SB" <JamesSB@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:A8892122-B3FA-43C9-B1FC-D707757ACDDA@xxxxxxxxxxxxxxxx
OK Pegasus-I figured out how to reboot. The response I got was the
following:
"backup Utility cannot connect to removable storage service. This
service
is
required for use of tape drive and other backup devices. Please exit
and
start the removable storage service using the system services function
of
the
management console." I was able to access and restore the info I needed
to
retrieve. When I tried to launch bacup utility after it still wouldn't
launch. I guess the question is now how to get to the system services
function of the management console.
--
James B


"Pegasus [MVP]" wrote:


"James SB" <JamesSB@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:EF06B776-162C-4633-86C8-E1DAEBACD18D@xxxxxxxxxxxxxxxx
The same thing happened. Now should I try the F8 and do I type the
first
entry you gave me or the second?
Thanks again for feedback.
--
James B

The second, because it specifically addresses the file ntbackup.exe
that
resides in the System32 folder, not some fake look-alike that might
reside
somewhere else.









.

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