RE: blue screen reboot
- From: rubyg <rubyg@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Mon, 14 Sep 2009 00:14:01 -0700
I have the cd all ready, but i have one problem, went into BIOS to change
boot sequence to boot from cd, options are :- IDE 0: toshiba MK6034GAX
IDE 1:HL-DT-ST DVDRAM GSA-T10N
USB FDD
network Bo Broadcom MBA
USB HDD
USB KEY
USB CDROM
not being used to laptops, is it the usb cdrom i would choose? i thought a
usb anything was something that got plugged in externally, this cdrom is in
the laptop not plugged in seperatley, if you could poinnt me in right
direction as to what one would boot from the cd drive that would be great
thanks, sorry if i sound daft ,but i have not come across a USB CDROM in the
boot list before
"rubyg" wrote:
Thanks, i have been looking around since last post and been reading about how.
it is possible to retrieve files using ubuntu, linux live cd, i am pretty
sure i could follow the instructions , they seem pretty clear, i am just
waiting on her bringing a usb memory stick to hopefully get the files on and
then i can do the restore, it is fn +F10 on the laptop, thats how i got into
that, but i couldnt go ahead with it until i found if it was possible to get
her pictures out first, thank you for your help, i will post how i get on
"Malke" wrote:
rubyg wrote:
Ok , i managed to get on the D2D recovery , i have the option to reinsatll
to factory settings or use cd/dvd, as she doesnt have dvds or anything i
would choose reinstall, but before i go ahead , she has lots of photos and
documents she would like to recover first if pos. is ther any way to get
them off the laptop onto cd or usb drive before reinstall when it wont
load, thanks again
"rubyg" wrote:
Hi, i have a friends pc, it is an acer aspire 3690, wehn powered up it
goes as far as windows loading then acer splash screen where u can press
F2 to enter BIOS,then imediatley reboots, cant get on safe mode or any
other option, disabled automatic restart so i could read the error code,
this is the error code :- 0x0000008E( 0xC0000005,0x8052E797, 0xF6F935c4,
0x00000000 It also says to make sure you have adequate disk space, if a
driver is identified in the stop message, disable the driver, try
changing the video adaptors,check for BIOS updates, disable BIOS memory
options such as shadowing or caching, i cant get on pc anyway at all to
get updates, check disk space etc, went into BIOS but cant see anything
about shadowing or caching,error message doesnt mention a driver problem,
there is supposed to be a D2D recovery program on the pc, it says its
enabled in BIOS but i cant access it as i cant get pc to go past windows
loading/ acer splash screen, any help would be greatly appreciated, thank
you
The following steps require some level of computer skills. Only you know if
you truthfully have these skills or if your friend should take the machine
to a real computer technician. This will not be someone from a
BigComputerStore/GeekSquad type of place.
1. Boot the computer with a Linux Live CD (I prefer Knoppix). This has two
advantages: a) if the system will run, you can back up her data by copying
the files to an external hard drive; and 2) running the machine with Linux
helps to determine if the problems are caused by software or hardware. If
the machine is unbearably slow and/or Linux can't run correctly, you know
the hardware is at fault. If the machine behaves perfectly under Linux, you
know that software (Windows) is at fault.
2. If Linux runs well, after you've backed up her data do the factory
recovery. Normally you don't do a factory restore from within Windows. You
usually press a Function key (like F10) to get into the factory restore
process. Check on Acer's website, read the manual, or call Acer tech support
to find out the method for your friend's computer.
3. If Linux doesn't run well or you can't start the factory restore, most
probably there is hardware failure. Either troubleshoot this or call Acer
tech support or take the machine to a local tech.
http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot
Most definitely if this is a hardware issue and the computer is still under
warranty your friend should be talking to Acer tech support.
Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
http://www.elephantboycomputers.com/#FAQ
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