Re: No Desktop Icon and No Start Menu

Tech-Archive recommends: Fix windows errors by optimizing your registry

On Aug 26, 4:16 pm, Douglas <Doug...@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
Jose,

Thank you for helping.  You gave everyone two websites.  Those is good for
clean the anti-spyware.  They removed my messed spyware.  But They are not
fix the problem that I had.  I reboot.  Still desktop icon and start menu is
disappeared.  I have to use Ctrl + Alt + Delete.

Douglas



"Jose" wrote:
On Aug 25, 5:11 pm, Douglas <Doug...@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
I have background picture but no icons or start menu.  I can only run
programs through taskman by using Ctrl + Alt = Delete then click new task.  
Have tried restore, won't work.   Any suggestions greatly appreciated?

Sounds like a common malicious software (malware) attack.

After you run explorer.exe to get your desktop back:

Download, install, update and do a full scan with these free
malware detection programs:

Malwarebytes (MBAM):  http://malwarebytes.org/
SUPERAntiSpyware: (SAS):  http://www.superantispyware.com/

They can be uninstalled later if desired.

That is a good start - we now know what it is not. You did reboot,
right? Right.

If you can reclaim your desktop by CTRL-ALT-DEL and running
explorer.exe, it is still broken somewhere (obviously), so perhaps
the script from PaulM will fix you up.
.

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