Re: windows explorer error


I also booted the computer to the safe mode and it still has the same problem.

"Armon Christopherson" wrote:

This problem happens every time. I don't remember exactly when it started,
but it was quite a while ago. It happens on all files. Here is the error
message from the event viewer:
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 8/9/2009
Time: 2:28:12 PM
User: N/A
Computer: COMPUTER1
Description:
Faulting application explorer.exe, version 6.0.2900.5512, faulting module
kernel32.dll, version 5.1.2600.5781, fault address 0x0000d00d.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 70 ure exp
0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 35 35 31 32 20 00.5512
0030: 69 6e 20 6b 65 72 6e 65 in kerne
0038: 6c 33 32 2e 64 6c 6c 20 l32.dll
0040: 35 2e 31 2e 32 36 30 30 5.1.2600
0048: 2e 35 37 38 31 20 61 74 .5781 at
0050: 20 6f 66 66 73 65 74 20 offset
0058: 30 30 30 30 64 30 30 64 0000d00d
0060: 0d 0a ..

I have the Windows XP disc and the SP2 disc. SP3 was a download form
Microsoft.


"Jose" wrote:

On Aug 8, 8:05 pm, Armon Christopherson
<ArmonChristopher...@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
I am running Windows XP Home SP3. When I try to delete a file or directory
from windows explorer it gives me an error and says windows explorer must
close. When I look at the details it says the problem is in the
Kernel32.dll. It also happens when I right click on a file to get the
properties.

Not making any progress?

What can you recall are the events leading up to this problem -
updates, downloads, other problems, etc. or have you had this problem
as long as you can remember?

Did you run MBAM yet? Please do so no matter what other scanners you
have run before. Then we can be pretty sure what it is not.

Download, install, update and do a fill scan:

Malwarebytes (MBAM): http://malwarebytes.org/

This can be uninstalled later if desired.


There will also be information in the Event Viewer, Application log
with more details. If you can post the details for JUST the event
associated with this message that would not be a waste of time and a
good supporting evidence.

If you see an appropriate event (by date and time with yellow or red
in the Type column), double click to open it, click the third button
under the up/down arrow buttons which will copy the contents to your
clipboard, then you can paste it back here. We don't need a bunch of
events - just the ones for this problem.

Do you have an XP Home SP3 installation CD handy if one is needed
later?

Is this problem with a particular file(s) or just a general problem?
Is it repeatable with various right click options (you mentioned
delete and Properties) or just random right click options?

Would you characterize it as a "Frequently, when I try to right click
and do something I am likely to receive this message" problem?

Not very scientific, but I don't want to waste your time on some wild
goose chase.

.

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