Re: XP-Pro: Unable to upgrade to SP3

Sorry. My intention is to reply to all the parties that have given valuable
advice, including yourself.

I am now trying to reinstall the WindowsInstaller with the instructions in
the following article:

After renaming the files to *.old, and install the "new" WinInstaller from Unfortunately, it was not successful.
The error said I had a newer SP (SP3?), and don't need KB893803.

Is there a newer WinInstaller than that given in KB893803?


"PA Bear [MS MVP]" wrote:

Assuming you're replying to me, please reply to my posts, not yours, Lee.

See Shenan's reply. Here's my version:

There is a very good chance that you are seeing the effects of a hijackware

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware

**Chances are you will need to seek expert assistance in,,,, or other appropriate forums as well.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

Start a free Windows Update support incident request:

Support for Windows Update:

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

LeeCC wrote:
Thanks for all the helpful info.

I managed to install SP3 by doing the followings:

1. Remove the partial installed (but failed) SP3 from Add/Remove Software
2. After the removal, IE starts working again.
3. Download the stand alone version of SP3.
4. Pause the AntiVirus (Avast!)
5. Reinstall SP3 successfully, so to speak (pls read below).

But two problems remaining, not sure they are related to SP3:
a. Windows Automatic Update screen in CP, both Green and Red buttons
out, so I guess there is no "auto" update. I have to do it manually.

b. When I try to install Windows Defender (under Genuine MS Software), I
got an error message: "The Windows Installer Service could not be
accessed..... Windows installer is not correctly installed".

It seems there is no end to my problems!! Sorry for all these troubles.

PA Bear [MS MVP] wrote:
Did you read this before installing SP3? =>

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than
What third-party firewall (if any)? Were any of these applications
in the background when you installed SP3?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

Related references include:

LeeCC wrote:
Thanks for the detailed reply.

When I reinstall SP3, the error message is "not enough storage ....".
Following the instructions given in KB, I use cleanmgr to free up about
hard disk space.

But now I am in a bigger trouble: after restart and about to reinstall
I can't log on to any webpages. (of course, one of them is

When I checked the Internet Explorer under Add Remove Windows components
ControlPanel, I got this error message: "unable to open information file
koc.inf" "specific error code is 0x2 at line 2088999616".

Not sure this has anything to do with the partial (and failed)
of SP3. But the most urgent task now is to log on.

Would appreciate your urgent help. Thanks.

"PA Bear [MS MVP]" wrote:
...I always get
an error message saying unable to do so (failed installation after
downloading the necessary files), and hence rolled back to SP2.

Without knowing the complete (verbatim) error message, I'm just shooting
the dark here...

WinXP SP3 - Read all prerequisites for a successful installation

How to troubleshoot an unsuccessful installation of WinXP SP3

The hard disk space requirements for WinXP SP3

You receive error messages if there is insufficient free disk space on
system drive to install the Windows XP SP3

How to reclaim disk space on a Windows XP-based computer that has a hard
disk capacity of 4 GB or less

Error message when you try to install Windows XP SP3: "You do not have
enough free disk space on %SystemDrive% to archive the uninstall files"

Error message when you try to install WinXP SP3: "Access is denied" or
“Service Pack installation did not complete”

=> Possible fixes include &

WinXP SP3 installation fails with an error message, and the following
is logged in the service pack installation log: "8007F0F4 -

Error messages when you try to install Windows XP Service Pack 3:
Pack 3 installation did not complete" and "An internal error occurred":

NB: If SP3 isn't install by next April, your computer will not be
any further critical security updates.

MS was offering free installation and compatibility support from March
until late May 2009. Such support now will cost you US$59 per incident.
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

LeeCC wrote:
My notebook's OS is XP-Pro. During the Windows Update to SP3, I always
an error message saying unable to do so (failed installation after
downloading the necessary files), and hence rolled back to SP2.

Anyone has a solution to this? Or can I just leave it as SP2? (but
further updates coming in with SP2).