Re: sfc /scannow

PA Bear [MS MVP] wrote:
...I talked with [CA Support] for several minutes at the time, and
they informed me that their latest update had problems included in it.
They also informed me that the next update would take care of the
problems presented in the bad update.

And did the tech tell you to restore the recently-quarantined files?

The only thing I got from that contact was about the next day update fixing everything. There was no mention of restoring the recently quarantined files.

If
not, I'd get another AV ASAP.

Suggestions???????????????



Frog wrote:
PA Bear [MS MVP] wrote:
Did you remove the files from Quarantine?

No, I did not remove the files from quarantine. After reading the items
at the web page you identified, I decided that I would reload a 4 day
old backup back on my system. This complete copy of my internal hard
drive (both my C and E drives)is maintained on an external hard drive
and is only powered up when making backups (or, as in this case, when
reinstalling a backup). I realized that my backup had not been damaged
by the ca problem. It took less than ten minutes to remove everything
from the internal C Drive and load the external C Drive backup copy back
on the internal drive. As I said in my earlier message, I saved (on my
internal E Drive) my profile (that included all of my message exchanges)
from the internal C Drive before the backup was installed.

SIDE NOTE: I find the Casper backup software to be easy to work with in
situations like this one. I now know the importance of having a timely
backup on hand at all times. Have you ever used the Casper software
package?


Did you contact CA Support
for assistance?

I sure did. I contacted them at about 2AM and I was number 7 on their
list to help. I talked with them for several minutes at the time, and
they informed me that their latest update had problems included in it.
They also informed me that the next update would take care of the
problems presented in the bad update. I received the update the next
day and it solved only the problems directly associated with the ca
software...not those that happened elsewhere on the system. I found
settings not working, I couldn't run a sfc /scannow without inserting my
Windows CD, etc.. After reading the web page you identified, I was sure
that I would be finding other problems for days to come. Thus, that is
what made me install a recent backup on my system. At the moment, I
think things are back to normal...and yes, my sfc /scannow is working
again without the of CD assistance.

I'm not finished with ca for creating this problem. I have been asked
for comments about the service I received during my contact with ca. I
will give them an ear full in that response. I believe it is very
unprofessional that they would ever allow an update to leave their
facility with problems like this update included.

Thanks again for coming to my aid.

Frog

Frog wrote:
PA Bear [MS MVP] wrote:
If you're running CA Anti-Virus, see
http://groups.google.com/group/microsoft.public.security/browse_frm/thread/cb2d4097b210f313




Thanks PA Bear for your response. Yes, I do have "ca Anti Virus"
software on my system, and I was aware of the problems that occurred
yesterday. I contacted ca late yesterday, and they said that a new
update would be coming out today and everything would return to normal.
Clearly, that did not happen with today's update. I have noticed a
number of other problems today that I fixed. After receiving your
message, I decided it was time for me to bite the bullet and reinstall a
week-old backup of my system. First, I made a copy of my current
profile, so I would not lose any of my messages...then I reinstalled the
backup. That all went fine, including not losing any of my messages.
Thus, I think I am back in business for the moment. I am very
disappointed in ca for causing problems that went beyond their
software...it was almost like an anti virus company gave me a virus by
way of an update. Not good business.

Frog

.

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