Re: Turn Off computer not working


"Jose" <jose_ease@xxxxxxxxx> wrote in message
news:e3921c49-33cd-41f1-8718-5034695e3bf2@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
The error is most helpful.

It sounds like some program is having some difficulty stopping/
closing.

The indicated User Profile Hive Cleanup may help and you can always
uninstall it later through Add/Remove programs if you don't want it.
It adds a Service (read the MS page).

I did some reading and some people said that if they click the
shutdown button twice it seems to work (but you still have the
problem). It would be interesting if that works for you.

Another person was able to track down the offending application by
using the MS Configuration utility - msconfig. His problem was some
old driver from some ATI Catalyst Control Panel.

To get into msconfig, click Start, Run, msconfig, OK. We want to look
at the Startup tab to see all the programs that start automatically
with Windows. A check in the box means it will start, no check it
will not start (but could).

Unchecking a box does not uninstall the program, it just keeps it from
starting.

The idea is process of elimination to start unchecking startup
applications, reboot, try again.

I would start with applications that you have installed after Windows
(Like ATI applications for this one fellow). Windows will probably
have installed things like dumprep and ctfmon which are not essential,
but also probably not the problem. It is probably something installed
after Windows.

It is up to you if you want to uncheck them one at a time, two at a
time, etc. until you find the one entry that, when enabled, your
system fails. Keep a list as you go so you can put back the ones that
are not the problem.

You could uncheck them all, reboot, test and then start putting them
back one at a time until if fails. The last one you put back is the
cuplrit. Uncheck it and retest to be sure.

After making a change with MSCONFIG and rebooting, you will get a
message box telling you about something has changed, so check the box
that says not to bother you again and click OK and try the shutdown
again.

Time consuming, but it may be the only way.

There may be additional clues in the rest of the Event Log message if
you read all of it that we can't see here. If it reference a program,
start with that one in your MSCONFIG.

When you find the offending program, you can see if there is an update
for it or decide if it is something you really need or not, but at
least you will know what it is.

*********************************************************************

This procedure sounds familiar to me. I believe I used it to track down
another issue many years ago. I am going to get started.

Also, I have downloaded a lot of updates via Microsoft's automatic updates.
I have it set up to ask me which ones to download. It has downloaded them
and now the Turn Off button in the 'Turn off computer box' has a small
shield icon on it. Below the buttons the message reads, "Click Turn Off to
install important updates and turn off your computer". Is there any way to
install these updates since pushing the Turn Off button is currently not
working?







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