Re: Turn Off computer not working

On Jun 28, 1:00 am, "randwill" <rwilliams4...@xxxxxxxxxxxx> wrote:
"Jose" <jose_e...@xxxxxxxxx> wrote in message

news:6f162db0-b0c8-4396-a09e-b34d2b8c02a1@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
On Jun 27, 8:19 pm, "randwill" <rwilliams4...@xxxxxxxxxxxx> wrote:



"Jose" <jose_e...@xxxxxxxxx> wrote in message

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On Jun 27, 7:06 pm, "randwill" <rwilliams4...@xxxxxxxxxxxx> wrote:

"Jose" <jose_e...@xxxxxxxxx> wrote in message

news:aa3304c6-b476-4ae9-aad1-93d60dcc055a@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Did this work properly before you reinstalled? Maybe you updated some
things last time that had all this working and just haven't gotten
those updates tweaked just right yet.

Is this XP Home or XP Pro?

What Service Pack have you installed and have you done a Windows
Update from Internet Explorer (or however you do it) since your
reinstall? MS has fixed shutdown and power down problems before.

You need to determine if you have a shutdown issue or a power down
issue.

What is the last thing you see on the screen (Windows is shutting
down... Saving your settings... OK to shut off your computer...).

Does your monitor turn off (not the power, just the video) or is there
some message hanging on the screen? What is the last message on the
screen?

If you click Start, Settings, Control Panel, Power Options, if there
is an APM tab, make sure the Enable Advanced Power Management
Support box is checked.

***********************************************************************

Yes, Turn Off and Restart worked fine before the reinstall.

It is WindowsXP Pro.

I have not done an update since the reinstall.

When I go to Start>Turn Off Computer>Turn Off, NOTHING happens, I can
continue to work normally on the computer.

When I go to Power Options Properties I have no APM tab. I only have the
tabs; Power Schemes, Advanced, Hibernate and UPS. None of these tabs has
a
Enable Advanced Power Management Support box.

Good that it worked before (bad for now though!).

You may not have the Advanced Power Management tab (I don't) but it is
something to check for power down issues. It is a BIOS thing.

MS came out with updates specifically for shutdown/power down
issues.

I don't know the exact numbers of the updates, but if you are just
running a plain Jane XP (hopefully at least SP1), then you should get
up to date or you could be chasing problems for a long time and never
catch them. Right now, your software is old and not up to date. I
would get that done first so we are not trying to fix things that are
unfixable in old code.

You could goto Start, Run and enter:

SHUTDOWN -s -t 01

From a command prompt, shutdown /? will give you the options if you
are curious.

Then you can know if your shutdown button is just broken (does it
"depress" when you click it?) or the shutdown mechanism behind the
scenes is broken. Do you get the Turn Off Computer screen and then
have to click Cancel (nothing on the screen works except Cancel)?

You can also look in the Event Viewer logs for clues after you try to
shutdown.

I really think you should do a Windows Update though so we will know
that you are current on software service packs and at least critical
updates (I would not install IE8 at this time if offered).

********************************************************************************************

I tried the SHUTDOWN -s -t 01 command. When I do this, the Shutdown System
box appears for a second and then goes away. The computer does not shut
down
and continues running normally.

The buttons in the "Turn off computer" box brighten when I hover over them
and darken when I click on them, which is normal as I remember it. When I
click on either the Turn Off or Restart button, the "Turn off computer"
box
disappears and nothing happens. The computer continues running normally,
not
shutting down or restarting.

How do I look in the Event Viewer logs?

I have Automatic Updates set to notify me when updates are available and
this has worked for me in the past. I download and install when they are
sent out.

My system is Windows XP Professional, Version 2002, Service Pack 2.

More good clues.  When you hover over the three buttons, do you see
the informative pop up message?

To look at the Event Viewer the "shortcut" is to click Start, Run and
enter:

eventvwr.msc /s

and click OK.

The Application and System logs are the ones of interest.

Look for any Errors (Xs) or Warnings (!s) at the time you tried to
shutdown.  Double click the event to open it.  The Informations (is)
are generally good things.  Only look at the events around the time of
the attempted shutdown going by the time stamp.

After opening the event, under the up and down arrow buttons is a
third button which will copy the contents of event to the clipboard
which can be pasted here.

***********************************************************************************************

Okay, I tried turning off the computer once a minute 5 times in a row and
that yielded 5 of these from Event Viewer>System:

Event Type: Warning
Event Source: USER32
Event Category: None
Event ID: 1073
Date:  6/27/2009
Time:  9:53:08 PM
User:  NT AUTHORITY\SYSTEM
Computer: RANDYSCOMPUTER
Description:
The attempt to power off RANDYSCOMPUTER failed

For more information, see Help and Support Center athttp://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 00 00               ....

To answer the other question, yes, when I hover over the Standby, Turn off
and Restart buttons I do get the information balloons.

Is this info of any help in solving my issue?

The error is most helpful.

It sounds like some program is having some difficulty stopping/
closing.

The indicated User Profile Hive Cleanup may help and you can always
uninstall it later through Add/Remove programs if you don't want it.
It adds a Service (read the MS page).

I did some reading and some people said that if they click the
shutdown button twice it seems to work (but you still have the
problem). It would be interesting if that works for you.

Another person was able to track down the offending application by
using the MS Configuration utility - msconfig. His problem was some
old driver from some ATI Catalyst Control Panel.

To get into msconfig, click Start, Run, msconfig, OK. We want to look
at the Startup tab to see all the programs that start automatically
with Windows. A check in the box means it will start, no check it
will not start (but could).

Unchecking a box does not uninstall the program, it just keeps it from
starting.

The idea is process of elimination to start unchecking startup
applications, reboot, try again.

I would start with applications that you have installed after Windows
(Like ATI applications for this one fellow). Windows will probably
have installed things like dumprep and ctfmon which are not essential,
but also probably not the problem. It is probably something installed
after Windows.

It is up to you if you want to uncheck them one at a time, two at a
time, etc. until you find the one entry that, when enabled, your
system fails. Keep a list as you go so you can put back the ones that
are not the problem.

You could uncheck them all, reboot, test and then start putting them
back one at a time until if fails. The last one you put back is the
cuplrit. Uncheck it and retest to be sure.

After making a change with MSCONFIG and rebooting, you will get a
message box telling you about something has changed, so check the box
that says not to bother you again and click OK and try the shutdown
again.

Time consuming, but it may be the only way.

There may be additional clues in the rest of the Event Log message if
you read all of it that we can't see here. If it reference a program,
start with that one in your MSCONFIG.

When you find the offending program, you can see if there is an update
for it or decide if it is something you really need or not, but at
least you will know what it is.







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