Re: Can't turn on System Restore in safe mode
- From: "PA Bear [MS MVP]" <PABearMVP@xxxxxxxxx>
- Date: Sat, 6 Jun 2009 13:36:29 -0400
Did you buy this computer brand-new or used, Wendy?
If's brand-new:
When (date) did you buy it?
Where did you buy it and are you sure it's running WinXP?
Did a Norton free-trial come preinstalled on the computer? Have you upgraded to a paid version of a Norton application?
I can assure you that Dell Support techs are available 24/7, Wendy, at least under terms of your Warranty.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
Wendy wrote:
I encountered a problem (long story, but thank you so much Norton tech
support...not!), my new laptop crashed and when I restarted it was in safe
mode. Turns out that the system restore had been turned off prior to the
laptop being sold to me and I can't turn it on in safe mode. I am unable to
reboot in "normal" mode despite spamming the F8 key and selecting "start in
normal mode" option. When I go to System Config, the "boot in safemode"
option is checked and when I uncheck it and reboot it defaults back to being
checked.
Any ideas as to what I can do?
Ps. It's a Dell Inspiron Mini, it's Saturday, and Dell support only operate
Mon - Fri.
.
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