Re: Can not get past the welcome screen

May I ask you what you mean by "reformatting" as most of us would take it as
reformatting and re-installing Windows?

If you were indeed going to do that anyway, may I suggest now is the
time. When you re-install Windows the drive is reformatted before
installation.

You might try booting and pressing F8 as soon as the computer is
switched on to get to the boot menu. Then choose 'Safe mode with
networking. Download Malwarebytes either on your computer or on another and
copy it over on a pendrive. Run Malwarebytes (considered to be about the
best anti-virus software available free).

If you meant something else, and you do not have any Windows versions on
disk to install, and you cannot boot into 'Safe mode' then I don't see that
much can be done.

==



Cheers, Tim Med***, Peckham, London. :-)


"siamoose" <siamoose@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:7BD3344A-19E9-4CDF-9346-B6D088F74866@xxxxxxxxxxxxxxxx
I don't even know how to begin this! This morning I woke up to a black
screen
on my monitor that had in big letters WARNING: You have a trojan (and it
said
another virus also but I can't remember its name). My McAfee was not
allowing me to run it, so I uninstalled it, reinstalled it, it did a quick
scan said everything was ok, but I still had the black warning on my
monitor.
It said for me to run spyware, so I did, I downloaded Spybot, ran it and
it
did find a lot of items. After I ran it, all warnings on my monitor went
away. I think I may have told it to do something with the registry and
that
maybe my problem now. This is what happens:

1. I turn on the computer
2. It boots up to the welcome screen, where it shows my name (I did have
my
husband on as another account user, I removed him from it when his
computer
was fixed).
3. I click on my name to go to my desktop
4. It goes to my desktop, my desktop is there but it just sits there for a
few minutes
5. Then it goes back to the welcome screen
6. If I click on my name again at the welcome screen, my desktop appears
just for a brief second, then goes back to the welcome screen and says it
is
logging me off.

Can you help? I must have really screwed up on something! I was thinking
about just reformatting in a few weeks, but now I can't even do that, I
can't
get past the welcome screen!

Thank you for any help and suggestions! PS: I do not have a CD to reboot
with, none came with the computer, which is a HP.

Debbie


.

Loading