Re: unmountable boot volume blue screen error

Ruby

That's a good result. Not a lot of Unmountable Boot Volume problems end up with a good result and also knowing what caused the problem. Well done.


--


Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

rubyg wrote:
Ok we managed to get the windows xp cd , worked using the product key
from this laptop, got xp loaded again ,took all day to get the
updates and antivirus etc back on it, thats when i think i discovered
what he had done wrong, when i went to install his wireless notebook
card he had added, i put the cd in and there was a bit that you had
to choose where the file was to be taken from or soemthing like that,
and there was a choice already highlighted, but it wsnt correct, you
had to navigate to a list of drivers, there was choices for windws
2000,98,cant remeber what else but xp was there too and you had to
choose that , i think hes just clicked on the higlighted choice and
the wrong drivers got loaded, completely buggered up the system,i now
have it all sorted and ive reinstalled the acer management thing that
was missing too, that was why the alt+F10 didnt work, the program was
missing, thanks for all the help , was begining to think it was a
lost cause "R. McCarty" wrote:

It's always hard to narrow down a boot failure. It may not be that
the drive is failing but has "Logical" not physical errors. I've
seen a number of cases where a Chkdsk C: /R will resolve this type
of problem. I just recommended the disk analysis as a way to verify
the physical disk is
OK as a starting point.

"Gerry" <gerry@xxxxxxxxxx> wrote in message
news:OcZhsT62JHA.3476@xxxxxxxxxxxxxxxxxxxxxxx
Hi McCarty

Ruby's computer stops at mup.sys I have two normal boots from my
own and another to look at. Both only show loading drivers from the
system 32 driver folder after mup.sys. Whilst not ruling out drive
failure doesn't reaching mup.sys suggest that the drive has been
accessed OK? Many drivers after mups.sys are usb drivers, which is
why I suggested disconnecting hardware peripherals. I haven't yet
finished examining drivers which normally load but two drivers seem
to load very soon after mups.sys.

intelppm.sys -Processor Device driver. I am not too clear as to it's
purpose but I suspect disconnecting hardware is not a solution. I
think you can use the Expand command from the Recovery Console and
get a replacement driver from the driver cache. I only found this
out an hour ago and I am not familiar with how to use the Expand
command.

nv4_mini.sys -Nvidia driver linked to graphics -NVIDIA Compatible
Windows 2000 Miniport Driver. I am wondering whether the Safe Mode
option -Enable VGA bypasses this driver?

Something else I would like to know is if a driver cause the boot
to fail does it stop at mups.sys or at the driver before the one
causing the problem. Of course you need to disable Automatic
Restart for the boot to stop.


--


Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


R. McCarty wrote:
If you have access to another PC I would download and burn the
vendor diagnostics tool for your particular brand hard drive. For
example Seagate has "SeaTools". The tool is usually offered in an
.Iso format and your can burn that using ImgBurn. This creates a
bootable diagnostic disk. On 1st run you use the "Short Test" to
determine if the drive has ( or is in the process ) of failing.
This test will also read the SMART table and report if the drive
has reached or exceeded any of failure counts.

The fact that the recovery process doesn't start/load would also
indicate you have a physical drive issue.

"rubyg" <rubyg@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:05303C54-2676-48D3-AFF4-D7FFFF6DB1A3@xxxxxxxxxxxxxxxx
The laptop came to me with a wireless card attached at the side, i
removed this , there are no usb devices connected, i tried running
the acer D2D recovery( press alt+ F10 on the acer logo splash
screen) but it just keeps going to the windows screen telling you
windows did not start successfully ,
this could be due to a hardware or software change. i

"Gerry" wrote:

Ruby

Try booting with all hardware peripherals, except keyboard,
mouse. and monitor, disconnected.

Did you try this suggestion?

The problem could involve a USB device.


--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


rubyg wrote:
Just to add, when i switch pc power on, the first screen is acer
logo, then it goes to black screen with a message apologizing
for the inconvienence windows did not start successfully a
recent hardware or sofware change may have caused this, then it
gives you the choice of safemode-safe mode with networking-
safe mode with command promt- last known good configuration,
choosing start windows normally or last known good
configuration looks like its going to start windows but only
for a few seconds then goes straight to the blue screen, all
safe mode options load up to windows\system32\drivers\mup.sys
then go to blue screen.

"rubyg" wrote:

Hi and thanks for the reply, the laptop is acer travelmate
2310-hard drive model samsung MP0402H - HD serial no.
S03WJ20Y711176- system BIOS version 3A22
the exact message on the blue screen
is:-UNMOUNTABLE_BOOT_VOLUME stop:
0x000000ED(0x81AD5E30,0xC0000006,
If this is the first time you have seen this error screen,
restart your computer,if this error happens again, follow
these steps- check to make sure any new hardware or software
is properly installed, if this is a new installation ask your
hardware or software manufacurer for any updates you might need
if problems continue disable or remove any new hardware or
software, disable BIOS memory options such as caching or
shadowing

I cant cant into safe mode to do anything, have been to bios
and cant see any reference to caching or shadowing ,this pc
was given to someone by my niece only two days ago and it
worked fine when she gave him it, he only added a device to
connect wirelessly, i think he may have got a virus visiting
iffy sites , the first link you gave me i had been to already
and printed it out, it says the cause is the file system is
damaged and cannot be mounted or its the wrong connector
cable, it must be the file system because the cable to connect
hasnt been changed and it tells you what to do but i cant do
it as i DONT have the original cd, the product key is on
underside of laptop but we dont have the actual cd,when i
start pc , the acer logo comes up and windows starts to load
but then it goes straight to bluescreen , then goes off and
the whole thing starts again I do have access to another
computer, it is a packard bell ixtreme
X2711 windows vista home premium
the one im trying to fix is windows xp home edition
there is no important data on the laptop, im going to have a
look at the other links you provided .

"Gerry" wrote:

Ruby


Unmountable Boot Volume
http://support.microsoft.com/kb/555302

Background information on Stop error code
http://msdn2.microsoft.com/en-us/library/ms797142.aspx

0x000000ED: UNMOUNTABLE_BOOT_VOLUME
The kernel mode I/O subsystem attempted to mount the boot
volume and it failed. This error also might occur during an
upgrade to Win XP on systems that use higher throughput ATA
disks or controllers with incorrect cabling. In some cases,
your system might appear to work normally after you restart.
Source: http://aumha.org/a/stop.htm

Description of the Windows XP Recovery Console
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q314058

Try booting with all hardware peripherals, except keyboard,
mouse. and monitor, disconnected.

If you have important data files to be recovered you need to
do this before trying to fix the computer! Do you

What is the computer make and model? Do you have access to a
second computer? What make and model is that computer?

What is the hard drive make and model?

What is the BIOS -I am wondering whether beep codes might
help?

You might try checking the Boot progress against the
information in these links to see if you can identify how far
it gets
http://www.pcguide.com/ref/mbsys/bios/bootSequence-c.html
http://dotnetjunkies.com/WebLog/unknownreference/articles/12284.aspx
http://www.microsoft.com/resources/documentation/windowsnt/4/workstation/reskit/en-us/booting.mspx?mfr=true

--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

rubyg wrote:
Hello, my friends xp home edition laptop- acer travelmate
2310- keeps rebooting to blue screen with the message-
unmountable_ boot_volume stop:
0x000000ED(0x81AD5E30,0xC0000006, i have tried to start all
the options like safe mode, command prompt, last known good
configuration, safe mode looks like its going to start but
it doesnt, just keeps going to the blue screen instead of
login screen, I pressed ALT+F10 to access D2D recovery but
nothing happened, dont even know what it is meant to do,but
thught it was worth a shot,pressed F8- directory services
restore mode- message says 2 this system is booting into
safe mode-directory services repair" then nothing , back to
blue screen, he has no windows cd to reinstall, any ideas as
to how or if i could get this back again, thanks

.

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