Re: Computer frozen

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Roger

In Safe mode examine the System log for a normal mode boot and post details of any warning and errors.

Have a look in the System and Application logs in Event Viewer for
Errors and Warnings and post copies here. Don't post any more than 48
hours ago.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

Are any devices malfunctioning? Select Start, All Programs, Accessories,
System Tools, System Information. Open Components under System Summary
and click on Problem Devices. Is anything listed there?

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?

--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Roger wrote:
...on the words Preparing network connections. One time I fixed this
by unplugging internet cable and then later was able to plug it back
in and all was well. Now cannot do anything as it gets to this screen
and then freezes. Have tried making other commands before it gets
there (control-alt-delete, esc-windows key with every letter
combination) but cannot do anything.
A few days ago when computer was working, tried doing a de-frag and
it said not enough memory to do one. Would like to be able to get to
computer to free up some memory in case this is part of the problem.

.

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