Re: Unable to Access Data from User Accounts after a System Recove

Malke--Thank you, everything went smoothly. Just a few issues:

SP3 tried to install but when it tried to install this
“C;\windows\system32\HFXEB.TMP”
I got a high alert for a trojan -- "Trojan.TDSServ"

I sent a report to Microsoft and got a reply which seems to blame my PC
Tools Spyware Doctor for this problem which I don't get.

Although I have a gig of RAM, I barely have 566 MBs physical memory.

Total Physical Memory 1,024.00 MB
Available Physical Memory 566.13 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 2.39 GB
Page File C:\pagefile.sys

There are 39! processes running, problem is I never know what I need and
what I can turn off, other than "Apple Device Help". Do you have any
suggestion?


"Seuss" wrote:

No!! I did not touch the partitions--I was too suicidal at the time and like
I said I do not know anything about partitions so I don't do dumb things like
keep going after I come to something I don't get.
Alright will do the destructive recovery and let you know. So this process
will clear up whatever is happening (hopefully?) BTW I have PC Tools Spyware
Doctor which now has the virus, malware, spyware, etc all in one plus I have
their free firewall. And HP's recovery disks cost 29$, I bought them when
the shdocvw.dll went missing. Thank You!

"Malke" wrote:

Seuss wrote:

I did what you suggested and everything seemed to work ok. But somewhere
on my harddrive must be a software issue that causes problems because
within an hour got the same new error message, I pressed enter by mistake
and it booted into windows but not the desktop that I had previously and
there was nothing in start or anywhere else just my computer, ie, recylcle
bin.

I was just going to Fdisk and start over, but HP's restore disks (where my
XP is) automatically partitions the drive and I really don't know how to
proceed.

Fdisk is a DOS utility. You don't want to use it for an XP system. If all
your data is safely on external media, restore your computer to factory
condition. Do a full destructive restore and start over. Afterwards
uninstall obsolete/unwanted/trial software. Update to Service Pack 3 if the
restore doesn't include it. Do all subsequent Windows Updates. Install a
good antivirus such as NOD32 (commercial) or Avast (free). Do not install
any registry cleaners again.

To invoke HP's recovery process, press F10 as the computer is starting up.
You want the advanced option to do the full destructive recovery. If you
destroyed the recovery partition that holds the factory image, boot with
Disk 1 of the HP recovery disk set you made when you first got the
computer. If you neglected to make the recovery disk set, call HP and order
one. They generally cost around $20.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
http://www.elephantboycomputers.com/#FAQ


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