Re: Shutdown problem - service host default grp

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Alice

Copying from Event Viewer.

You right click on the Report in the list and select Properties. In the
window, which appears are three buttons towards the top right of the window.
The top one has an arrow up, underneath is an arrow down and third is a
button resembling two pages. Click the button and close Event Viewer. It is
not obvious but this action places a copy of the report in your Clipboard.
Now start your message (email) and do a paste into the body of the message.
Make sure this is the first paste after exiting from Event Viewer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


AliceZ wrote:
I went to the Event Viewer and saw only one RED "X."
I clicked on it and a small pop-up box came up, but don't see any way
to copy it.
The description is:
"Product Adobe Reader 8.1.0 setup has detected that you already have
a more functional product installed."
I really don't think this has anything to do with the "service host
default .grp" that I saw a few days ago.


===============
"nass" wrote:



Hi Alice,
We need the exact error/verbatim of the error message from the Event
Viewer, to pin point the causer and if it is serious or can be
curable!

About being running this applications, one can't be sure the machine
clean from infestation.

- Have a look in the Event Viewer for error messages(X) that can
shed some light and post it back in your next post by performing the
following:
Open a Notepad, customize or minimize to the taskbar as you will
need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or
Yellow exclamation mark /!\ , double click each one to get more info
about the causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the
Notepad you opened earlier and right click on the first line and
select Paste from the list, this will paste the error message on a
Notepad.
Please don't duplicate the error message one of each kind will be
sufficient. HOW TO: View and Manage Event Logs in Event Viewer in
Windows XP http://support.microsoft.com/kb/308427/en-us

If you need further help and your machine infected download the
Hijackthis and send the report to one of many forums for analysis
and troubleshooting or you can send it to me on my email provided at
the bottom:
When all else fails, download HijackThis v2.0.2
(http://www.trendsecure.com/portal/en-US/threat_analytics/hijackthis.php)

Can you please send me a copy at
to_you_rossREMOVETHISCAPS@xxxxxxxxxxx ,remove the obvious to email
me.

A description of Svchost.exe in Windows XP Professional Edition
http://support.microsoft.com/kb/314056

HTH,
nass
--
http://www.nasstec.co.uk

"AliceZ" wrote:


Does this "service host default. grp" showing in a pop-up when I
try to log-off computer (and then Program is not responding) sound
VERY SERIOUS to you? Does it mean my computer will stop working?
Or is it just a 'program' that cannot close and not serious at all?
As I might have mentioned, we ran SpyBot, MalwareBytes and NIS and
nothing found.
As senior citizens we cannot afford to buy another computer, and it
really has us scared.
Thank you.
Alice
============
"nass" wrote:


Hi Alice,
Per the link I gave to you if you follow the instructions to
disable (non verified Add-ons) then you can renable them one by
one at a time.

Yes, sometimes they can resolve your issue beside running the User
clean up Hive.
Try it and let us know.


"AliceZ" wrote:

#1- I un-checked the Enable 3rd Party browser extentions.
#2- I am a bit confused about doing the Disable Non/Not Verified
Plug-ins/Add-ons.

Will doing either of these two things cause problems?

They appear to be dealing only with my IE7.
Will doing these two things possibly solve the 'problem' I am
having when shutting down my computers when I get the pop-up re:
"Service host default grp" (not when shutting down IE7)?
These 2 'solutions' appear to be only dealing with IE7. Is that
correct?

(I ran SpyBot/NIS/MalwareBytes and nothing found. I use Scandoo
with IE7.) Alice

"nass" wrote:


Hi Alice,
Well, we will take on this with another way!
Try to open the IE7/? and click Tools >> Internet Options and go
ahead with the reset of the instructions.

You can try this tool to capture in real time the causer but see
the instructions I gave you first:
ShellExview:
http://www.nirsoft.net/utils/shexview.html

Let us know your finding

"AliceZ" wrote:

I am using WinXP sp3 on both the notebook and the desktop.

I wanted to ask a question. You said:

Go through these Cleaning steps:
1... Click start >> Control Panel >> Double Click Network and
Internet Connections >> Double click Internet Options, on the
IE Properties window you will see these Options:
General | Security | Privacy | Content | Connections | Programs
Advanced .

I see "Network Connections" but no "Network and Internet
Connections," but do not see an "Internet Options" in the
screen that opens.

"nass" wrote:


Hi Gerry,
I gone through the histry and can see the mention of Vista, so
waiting for Alice to rectify this!

Regards,
nass

"Gerry" wrote:

Nass

I thinks you will find Alice is using Vista.


--



Regards.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


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