RE: Shutdown problem - service host default grp
- From: nass <nass@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Thu, 2 Apr 2009 10:02:01 -0700
"AliceZ" wrote:
The following 'problem' was happening on my 17" notebook, occasionally.
Today I noticed the same thing happening when I shut down my desktop.
Namely, a pop-up stating program could not close:
"Service host default - grp."
And then another pop-up that program not responding, and do you want to
cancel or end (I believe that is what it said). I clicked End and then my
computer turned off.
What could be causing this? Does anyone know? It is quite frustrating for us
senior citizens as we don't know that much about computers.
Any help would be appreciated.
Alice
(P.S. Just wanted to mention that prior to shutting down the desktop, I was
trying to sign-on to AOL and wasn't able to get through and that is why I
shut down the desk-top. When I restarted I could get through to AOL but I was
wondering why that pop-up about program not closing.)
Go through these Cleaning steps:
1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .
Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the Non/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit .
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (off-line scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html
User Profile Hive Cleanup Service:
http://www.microsoft.com/downloads/details.aspx?FamilyId=1B286E6D-8912-4E18-B570-42470E2F3582&displaylang=en
The system may not unload your user profile correctly when you log off from
a Windows XP-based computer
http://support.microsoft.com/kb/842827
Reboot your machine and try to log oFF after doing your computing per
normal and see if that will solve the issueand the issue will not happen on
log OFF.
HTH,
nass
---
http://www.nasstec.co.uk
.
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