Re: Last update messed up my laptop.

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

The date and time was Friday, March 13, 2009 8:02:01 AM, and on a whim, Ana pounded out on the keyboard:


"Terry R." wrote:

The date and time was Thursday, March 12, 2009 5:44:02 PM, and on a whim, Ana pounded out on the keyboard:

Hello, Last night at around 2am, I have received a message telling me that Windows needed to update. It asked me to restart now, or to wait, I selected the now option, letting my laptop do it's thing.

After about an hour of nothing hapening and having a black screen, (knowing it's normal) I did a manuel restart by pressing the power button of my laptop.

The laptop started to re-load. I saw the Dell 1720 logo, and the Windows load logo, and a message telling me that windows had a problem after an update, and to either restart in safe mode, safe mode with networking, last known working setting, or start windows normally.

I tried all four, none of them worked. I'm still getting a black screen no matter what I chose.

What can I do?
I looked for my windows disks, I can't find them. And formatting is not an option, I really need the files that's on my computer.

Thank you for your help,

Ana


Hi Ana,

I'm sorry to hear about that. If you are unable to start Windows, and you don't have a recent backup, your only option may be to have the drive put into another machine so your data can be copied off of it.

One one network Tuesday, I had three workstations and one server fail to complete the Malicious Software Tool update (out of 25 I update manually). Nothing I tried allowed it to complete. I even tried downloading from the Update Catalog site and it failed on one workstation. Very Strange. But there were no restarting issues on any of them.



Terry R.
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Hello, and thank you for answering my tread,
How do I take the hard drive out?
My husband has a desktop computer we can use to transfer the data, some of it anyways. I don't mind opening my laptop, if I knew how :)

Use Google. Enter in your make/model number and state "how to remove hard drive". You should be able to find it that way.

You can buy a universal hard drive adapter that will allow you to connect your laptop hard drive via a USB port to another computer. Then you can retrieve your data.


Terry R.
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Delete NOSPAM from the email address after clicking Reply.
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